Customer Support Analyst
VirtualVocationsLawrenceville, Georgia, United Statesjob_description.job_card.30_days_ago
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A company is looking for a Customer Support Analyst II to provide exceptional customer service and technical support.
Key Responsibilities
Follow up with customers to resolve issues and provide timely feedback
Utilize tools to analyze problems and assist customers in troubleshooting
Document and track customer-reported issues to ensure timely resolution
Required Qualifications
Understanding of basic SQL queries and Java programming logic
Knowledge of Windows operating systems and basic network troubleshooting
Experience with electrical control systems and safety procedures
Familiarity with PLC / Networking communication protocols
Ability to train customers and develop training manuals / SOPs
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Customer Support Analyst • Lawrenceville, Georgia, United States
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