Operations & Maintenance Manager

Operations & Maintenance (O&M) Lead

BAE Systems, a top ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security provides services and products to the Department of Defense, the intelligence community, federal law enforcement officials, and troops deployed around the world. At BAE Systems, we promote a strong, collaborative culture and provide our employees with the tools, skills and training they need to succeed. We are all about trust, camaraderie, and a shared ambition to lead the world in defense technologies and national security services. Be a part of a company that is part of the community; driven to improve our future and protect our freedom. BAE Systems is looking for an Operations & Maintenance (O&M) Lead to join our technology-based program supporting a key government customer. As the O&M Lead, you will support the Program Manager in overseeing and leading a technical program that delivers Model Based Systems Engineering (MBSE) cloud platform that supports collection, management and analysis of digital engineering information in an architecture that provides seamless digital thread and enables tool interoperability, including data structures suitable for AI applications. This program delivers engineering services for Linux and Windows cloud-based infrastructure as well as sophisticated enterprise computing infrastructure including end-point devices, data center hosted servers, Cloud services as well as virtualized applications, and storage systems. Enterprise Computing Engineering services include modern application technology including containerized solutions with orchestrated workflows. This is a fast paced, challenging, and career rewarding experience to recruit and develop top talent and solutions on one of the most complex and high-profile programs within the government customer community.

Responsibilities

As the O&M Lead, you will work closely with the team to maintain reliable operation of an integrated digital modeling environment. You will provide remote resolution support for TIER 0 / 1 / 2 support of Linux and Windows cloud-based infrastructure, AWS Workspaces, and stored data in support of business processing requirements. You will support a mixed Windows / Linux server environment using ServiceNow, Active Directory and PKI based authentication for Windows user workspaces and remote access. Application support includes IBM Enterprise Lifecycle Management (ELM), Riskonnect, TeamWork Cloud, Microsoft Project and Tableau.

• Support contract execution by interacting directly with our team members providing customer support to a dispersed customer base
• Interface with the customer, maintain and promote positive relationships
• Deliver contract deliverables and other customer status updates
• Prepare program execution plans and identify technical and business resource needs
• Coordinate project activities, deliverables, and action items
• Create, maintain, and analyze ServiceNow Reports and Dashboards
• Ensure team meets all Service Level Objectives (SLOs)
• Ensure team meets all deadlines (some are very tight)
• Create processes and procedures for team to streamline activities
• Identify automation efficiencies
• Understand and adhere to applicable standards and laws, coordinating with various departments for successful program execution

Required Education, Experience, & Skills

Preferred Education, Experience, & Skills

Pay Information

Full-Time Salary Range : $130355 - $221603 Please note : This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to : business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits : At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered : health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and / or job specifics.

About BAE Systems Intelligence & Security

BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.