Analyst, IT Systems

Job Description

Job Description

We are looking for a skilled Analyst, IT Systems to join our team in New York City, New York. In this role, you will provide essential technical support, manage IT systems, and assist in onboarding and training employees. This position offers a dynamic opportunity to contribute to system optimization and user experience improvement.

Responsibilities :

• Monitor and manage support requests, ensuring accurate documentation and timely resolutions.
• Deliver first-line technical assistance for Windows and Mac systems, including peripheral devices.
• Investigate and resolve issues related to Microsoft 365 applications, such as Outlook, Teams, SharePoint, and OneDrive, as well as Azure services.
• Execute IT offboarding procedures in adherence to established guidelines.
• Facilitate introductory systems training sessions for new employees to ensure seamless onboarding.
• Set up and deploy hardware and software for new hires using standardized protocols.
• Maintain and configure computer equipment and software installations to meet organizational standards.
• Research emerging tools and features to enhance IT services and share insights with the team.
• Create and distribute user guides and technology tips to support staff.
• Ensure systems are regularly updated and align with company policies.
• Minimum of 3 years' experience in a detail-oriented IT support role.
• At least 2 years of hands-on experience with Microsoft 365 suite, including Outlook, Teams, SharePoint, OneDrive, and Azure.
• Proficiency in both Windows and Mac operating systems.
• Exceptional written and verbal communication skills.
• Demonstrated ability to follow procedures and deliver consistent, high-quality technical support.
• Strong interpersonal skills with a collaborative approach to teamwork.
• Ability to prioritize tasks effectively in a fast-paced setting.
• Willingness to provide occasional after-hours support and travel domestically.