Customer Service Representative Healthcare

MaximusWinchester, KY, US

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Customer Service Representative Healthcare

Location : On-site in Winchester, KY

Hourly Base Pay : $15.00 plus a $500 new hire bonus and up to $2,400+ in other potential bonuses!

Schedule : Limited-Service Full-Time schedules available

Site Hours : Monday - Friday, 9 a.m. - 6 p.m.; the targeted start date, hours, and schedule are discussed with recruiter

Make a Real Difference Every Day by Delivering Customer Care to America's Most Vulnerable.

Maximus is hiring Customer Service Representatives (CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions. If you're dependable, compassionate, and looking to grow your career, we want to hear from you.

In this role, you'll be part of a team that supports people across the country as they access and understand healthcare programs. You'll receive paid, in-depth training to give you the tools and confidence to succeed from day one.

Pay & Benefits

Competitive Compensation : $15.00 / hr. base pay + 10% shift differential for evening shifts

$500 new hire bonus and up to $2,400+ in bonus opportunities, including training completion and referrals

Comprehensive Insurance Coverage : Company-paid medical coverage

Tuition Reimbursement : Invest in your ongoing education and development

Future Planning : 401(k) with company match

Paid Time Off Package : Paid time off, sick leave & 11 paid holidays

Maximus Wellness Support : Employee Assistance Program (EAP), wellness resources, and employee discount programs

Work / Life Balance Support : Flexible schedules that meet your lifestyle

Career Growth : A supportive environment with career development and promotional opportunities

Meaningful Work with Impact : No cold calls, sales, or collections involved!

Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities :

Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

Calls are basic and routine.

Uses computerized system for tracking, information gathering, and / or troubleshooting.

Provides feedback when needed, provide input on call trends, processes, procedures, and training.

May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules

Utilize standard technology such as telephone, e-mail, and web browser to perform job duties

Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing

Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller

Refer calls as required to CSR Lead

Maintain up-to-date knowledge of client regulations and policies

Report problems that occur via the online system so they can be addressed by the appropriate parties

Minimum Requirements :

High School diploma or equivalent with 6 months of customer service experience.

Must be able to speak and read English clearly, professionally and fluently.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

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Customer Service Representative • Winchester, KY, US