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Solution Architect

Solution Architect

PTPAustin, TX, United States
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PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Solution Architect to help us sell CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

Responsibilities

  • Represent PTP CX services and solutions to clients and partners, which includes client meetings and field events such as conferences and seminars
  • Work with customers to identify business and technical requirements
  • Architect and scope solutions which meet business and technical requirements
  • Present solutions and conduct demonstrations
  • Create proposals and respond to functional and technical elements of RFIs / RFPs
  • Collaborate with sales, partners and internal teams to provide clients with CX solutions

Requirements

  • Ideal candidate must be self-managed with a proven track record in professional services and software sales
  • 5+ years of speech-based IVR development experience
  • Knowledge of IVR and speech standards (VoiceXML, SRGS, SISR, MRCP)
  • Knowledge of contact center infrastructure
  • Experience with large contact center implementations
  • Strong presentation skills
  • Excellent verbal and written communication skills
  • Available to travel
  • BS in Computer Science or Information Systems is strongly preferred

    • Salary is DOE and is extremely competitive.

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