Revenue Cycle Manager

Job Location : Corporate Headquarters - Gary, IN Position Type : Full Time Education Level : 4 Year Degree Job Shift : Day Job Category : Management Description JOB SUMMARY : The Revenue Cycle Manager is responsible for the oversight, management, and optimization of the organization’s revenue cycle operations, including billing, collections, accounts receivable, and payer relations. This position ensures that all financial transactions related to patient services are executed accurately, efficiently, and in compliance with federal, state, and payer regulations. The Revenue Cycle Manager works collaboratively with clinical, administrative, and finance leadership to support the organization’s mission of providing high-quality primary care, addictions treatment, and mental health services while maintaining financial sustainability. DUTIES AND RESPONSIBILITIES : Oversee all aspects of the revenue cycle, including patient registration, charge capture, coding, billing, claims submission, payment posting, and collections. Monitor and evaluate performance indicators such as accounts receivable aging, denial rates, and collection ratios to ensure efficient cash flow and revenue optimization. Develop and implement policies and procedures to support compliant and efficient revenue cycle operations. Coordinate with clinical and administrative departments to ensure proper documentation and charge capture for services across all programs (primary care, behavioral health, and substance use treatment). Analyze and resolve reimbursement issues, denials, and underpayments; lead root cause analyses to prevent recurrence. Maintain current knowledge of payer requirements, billing regulations, and compliance standards (Medicare, Medicaid, Managed Care, and other third-party payers). Collaborate with the Compliance Officer to ensure adherence to HIPAA, OIG, and CMS guidelines. Prepare monthly, quarterly, and annual reports on revenue performance and key financial indicators for executive leadership. Lead, train, and supervise billing and revenue cycle staff, fostering a culture of accountability, collaboration, and continuous improvement. Partner with IT and EHR teams to ensure billing and reporting systems function effectively and support workflow efficiency. Participate in annual audits, grant reporting, and financial reviews as requested. Support the organization’s mission and values through ethical financial practices and a focus on patient-centered service delivery. Perform other duties as assigned Qualifications PREFERRED QUALIFICATIONS : Strong leadership and team building skills. Excellent analytical, problem solving, and decision-making abilities. In-depth knowledge of payer contracting, claims processing, and reimbursement methodologies. Effective communication and interpersonal skills to work collaboratively across departments. Ability to manage multiple priorities and meet deadlines in a fast-paced healthcare environment. High degree of integrity, professionalism, and commitment to confidentiality. SUPERVISED BY : Chief Financial Officer (CFO) EMPLOYEES SUPERVISED : Directly supervises billing, collections, and other revenue cycle staff. MINIMUM QUALIFICATIONS : Education- bachelor’s degree in healthcare administration, finance, accounting, business, or related field required. (Master’s degree preferred). Experience- Minimum of five years of progressive experience in healthcare revenue cycle management required. Experience in behavioral health, primary care, or substance use treatment billing strongly preferred. Demonstrated knowledge of CPT / ICD-10 coding, payer rules, and managed care reimbursement. Experience with Medicaid, Medicare, and managed care billing and reimbursement required. Familiarity with value-based payment models and integrated care billing preferred. TYPICAL PHYSICAL DEMANDS : Occasional lifting and / or moving up to ten pounds. Frequent sitting. Proficient reading eyesight and vision for close work. Ability to communicate by speaking and hearing in person or on the phone. CORE COMPETENCIES Integrity and Compliance – Upholds organizational and regulatory standards. Financial Acumen – Demonstrates expertise in financial operations and analysis. Collaboration – Partners effectively with clinical and operational teams. Innovation – Identifies and implements process improvements. Leadership – Inspires accountability and high performance within the team. COMMENTS : This description is intended to describe the essential job functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of the position. Other functions may be assigned, and management keeps the right to add or change the duties at any time. Employment Type : Full Time