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Operations Director
Operations DirectorLaBella Associates • Charlotte, NC, US
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Operations Director

Operations Director

LaBella Associates • Charlotte, NC, US
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Job Description

Job Description

The Operations Director is a key member of the Corporate Operations leadership team responsible for the daily activities of the firm’s corporate operations team in support of the company’s objectives. This individual will oversee and align various operational centers as directed by the COO including Real Estate and Facilities, Practice Technology, Safety, Fleet & Compliance, Project Management training, and Corporate Operations, including business combination integrations. This position oversees strategic and operational direction, business processes, and staff resource management for each of these areas. This position requires continuous coordination with the other Shared Services directors and managers as well as the IT and Security Department Managers regarding shared corporate processes, procedures, and initiatives.

Essential Duties & Responsibilities :

Real Estate / Facilities

  • Lease negotiations and procurement.
  • Maintain and monitor seating capacities across the LaBella office footprint. Coordinate and balance seating with new hires and terminations. Maintain contact with office managers regarding office conditions and required maintenance,
  • Office space maintenance and security. Contact landlords as necessary to remedy situations that arise.
  • Build out new and existing LaBella office spaces, including coordination of design, bidding, and construction. Manage furniture procurement.
  • Office emergency management.

Practice Technology

  • Partner with the IT and Practice Technology teams to maintain communications. Keep team on track to deliver strategic goals of the team.
  • Solicit feedback from the Divisions and technical committee to deliver agreed to objectives.
  • Monitor software inventory purchasing and licenses. Advance the procurement and delivery of remote sensing technologies.

    • Safety Program

  • Lead the Corporate Safety program, including regular meetings with the Safety Leadership team and the Safety committee.
  • Develop and issue required safety manual policies, including off-road vehicle policy.
  • Oversee the safety training program for new hires, annual refreshers, and address safety procedures for specialized positions, including off-road vehicle training.
  • Incident tracking for injuries, near misses, and hazards including investigation and corrective action assignment.
  • Compliance Reporting (OSHA, workers compensation, ISNET, Avetta, etc.)
  • Coordination with Division representatives for jobsite task hazard analyses, Health, and Safety plans, and required PPE.
  • Coordination with the HR team and Divisions on medical monitoring, Drug and Alcohol testing, and other employee job functions.
  • Lead Operations Teams role in Crisis Management, Business Continuity, and Corporate Social Responsibility (CSR) programs.

    • Fleet and Compliance

  • Lead Fleet Program including continuous communication with managers, drivers, insurance company, vehicle providers, vehicle data device providers, maintenance shops, DMVs, etc.
  • Development and issuance of Driver Policies and Driver Safety / Training.
  • New, traded, leased vehicle procurement, distribution, and reconciliation.
  • Long Term Rental vehicle procurement, distribution, and reconciliation.
  • WEX gas card procurement, distribution, and reconciliation.
  • Incident tracking for accidents, property, and vehicle damage, and near misses including investigation and corrective action assignment.
  • Maintenance / Towing / Repair procurement, distribution, and reconciliation.
  • Vehicle Data Device procurement, distribution, maintenance, and data report distribution to managers and drivers.
  • Vehicle dashcam procurement, report distribution to managers and drivers.
  • New hire and annual motor vehicle record checks and management of NYS LENS.
  • CMV and CDL Driver Requirement tracking (coordination with Env for Driver Qualification Files (DQFs).
  • Manage HUT / IFTA.
  • Vehicle Registration & Insurance Renewals including card Distribution.
  • Software Management including procurement, tracking issuance, and reconciliation.
  • Equipment Management - conference room tech, copiers, plotters, printers including procurement, renewal / lease tracking, and reconciliation.
  • Ops / IT Content Strategist and Developer - includes content development and issuance on The Scope and other platforms.
  • Emergency Alert System (AMG) Management.
  • Office Supply Program Management (including maintenance of WB Mason account).
  • Recycling Program Management (includes electronic waste at all LaBella office locations).
  • Vendor Qualifications – all Ops and IT support Marketing with answering RFP / RFQ questionnaires – this is specific to federal and state requirements.
  • Management of Navan travel platform in coordination with Corporate Travel Coordinator.
  • Operations lead for The Scope (Unily) management team including managing software contract renewals and approvals.
  • Operations lead for LaBella U (Docebo and Absorb) including coordination with HR for software contract renewals and approvals.
  • Operations lead for Deltek Vantagepoint conversion including coordination with Accounting and Marketing.
  • Operations lead for project setup questions from Kelly Guarino and IT team.
  • Operations lead for Navan including managing software contract items, renewals, and approvals. Lead for company travel policy.
  • Participant in AI Task Force and ISMC (Information Security Management Committee).

    • In addition :

  • T his person will lead the Operations team annual labor, expense, and capital budgeting process.
  • This person will monitor staffing and workload for Operations Team.

    • Requirements

    Education & Experience

  • 4 Year Degree in a A / E related industry field, or equivalent relevant experience.
  • Minimum of 15 years of progressive leadership experience in the A / E industry, including managing multidisciplinary teams and large-scale projects.
  • Demonstrated experience in mergers & acquisitions in the A / E industry.
  • Proven track record in operational leadership within a consulting or professional services firm.

    • Skills & Competencies

  • Proven experience in leading and managing teams as well as supervising several team members simultaneously.
  • Strong understanding of architectural and engineering workflows and business models.
  • Exceptional leadership, communication, and organizational skills; ability to influence and impact others across functions and disciplines, and at all levels.
  • Financial acumen and ability to interpret P&L, WIP, and KPIs.
  • Adept in technology and tools relevant to the A / E industry (e.g., Deltek, Newforma, BIM software, ERP systems).
  • Strategic thinker with hands-on execution ability.

    • Benefits

    Body, mind, and wallet—LaBella’s benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below.

  • Flexible Work Schedule
  • Health / Dental Insurance
  • 401k Plan with Employer Match
  • Short & Long Term Disability
  • Profit Sharing
  • Paid Time Off
  • Leadership Development Program
  • Fitness Reimbursement
  • Tuition Reimbursement
  • Referral Bonus Program
  • Wellness Program
  • Team Building Events
  • Community Service Events
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