Support Specialist I

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Support Specialist I is responsible for greeting customers, answering all incoming calls and directing to appropriate department associate(s) and providing basic support to the department. Support Specialist I may perform light clerical duties. The position may be responsible for basic data input / customer information into the appropriate operating system, verification for accuracy to comply with departmental procedures and regulations, imaging / indexing and reviewing bank documents, researching account records, etc.

Essential Duties And Responsibilities :

• Answers all incoming calls and greets customers.
• Maintains proper documents and supplies for department associates.
• Inputs basic data / customer information in the core or appropriate system and verifies for accuracy to comply with departmental procedures and regulations.
• Reviews files for internal or regulatory exceptions.
• Scans and indexes documents into appropriate operating system.
• Provides support and training to both internal and external customers.
• Responsible for records administration.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Skills :

Education and / or Experience :

Computer Skills :

Equal Employment Opportunity Information : Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.