Patient Services Representative - N

Patient Services Representative - N Great Bend Hospital

The Patient Service Representative - GB is responsible for creating a pleasant and seamless patient experience during all activities primarily related to the front office of an ambulatory clinic including patient registration, copay collection and point of service paperwork. PSR will be trained in check-out and scheduling to provide support as needed.

Responsibilities and Essential Job Functions

• Responsible for registration of patient prior to visit and / or upon arrival, including entering demographics, insurance verification, scanning and document preparation, updating documentation and processing of referrals / orders / appointment requests.
• Preauthorization of clinic specific visits as needed.
• Collecting copays and self-pay balances.
• Point of service paperwork, acquire signatures and scan to chart.
• Provide activation and support for the MyChart EMR System.
• Explains facility policies and ensures patient and / or advocate understands and signs the consent and insurance forms at the appropriate time. Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system.
• Complies with Medicare / Medicaid and other insurance rules and regulations. Completes MSPQ as required for admission.
• Responsible for direct rooming protocol of patients in the clinics. Responsible for check in / out and phone reception as needed.
• Scheduling of activities, including patient appointments, Telehealth visits, surgeries, procedures and / or ancillary services using extensive knowledge of appointment types, locations, providers, and specialties.
• Will float to centralized scheduling environment or other practices with critical staffing levels as needed and delegated by management.
• Responsible for following Personal Protective Equipment (PPE) guidelines.
• Employee will receive a 30-60-90-day quality assessment. PSR will be expected to complete any necessary retraining to meet assessment scores and role guidelines.
• Processes doctor's orders
• Faxes documents
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

Preferred Education and Experience

Required Licensure and Certification

Preferred Language Skills

Knowledge Requirements

Full time

R-46159