Access Supervisor - Primary Care

Access Supervisor - Primary Care

This patient focused supervisory role is accountable for the day to day operations included in the Access initiative. This dynamic individual will be responsible for team building issue resolution quality assurance training and ensuring exceptional customer service both within and outside the Health System related to the Access experience. Reviews and takes ownership of any escalated or complex issues.

Responsibilities include :

• Provides day-to-day supervision of Access staff to promote an optimal patient experience, customer service, and availability of medical services.
• Investigates, documents, and resolves or refers problems and conflicts using the appropriate help chain.
• Advocates for patients and families while coordinating multi-visit scheduling appointments.
• Provides exceptional customer service while assisting customers in obtaining access to Medical Services at UVA Health System.
• Performs technical / clinical responsibilities in assigned work area and assumes responsibility for professional development of self and staff.
• Maintains a positive and professional work environment conducive to professional development.
• In addition to the above job responsibilities, other duties may be assigned.

Minimum Requirements :

Physical Demands :

Position Compensation Range : $48,462.00 - $96,925.00 Annual

Benefits :

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions / procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer