Account Manager - Employee Benefits

Account Manager – Employee Benefits

Join Acrisure as an Account Manager – Employee Benefits in our Digital Service Center. Acrisure is a global Fintech leader that offers a wide range of financial products and services to millions of businesses and individual clients. We protect and grow what matters through innovative technology and client-centric solutions.

Position Overview

The Digital Employee Benefits Account Manager contributes to client success through strategic consultation, effective relationship management, and innovative technology use. The role manages and nurtures client relationships to ensure satisfaction, retention, and growth while consulting on insurance plan designs, handling renewal negotiations, and overseeing vendor and carrier selections. The manager leverages technology and market insights to enhance service delivery, identify cross-selling opportunities, and support clients with small business and personal insurance needs.

Key Responsibilities

• Serve as the primary point of contact for clients, managing day-to-day communications and fostering strong, long-lasting relationships for the assigned book of business.
• Provide strategic recommendations and tailored data-driven solutions to understand client needs and objectives, proactively communicating and coordinating annual enrollment support throughout the client's policy lifecycle.
• Maintain accurate data for assigned customer activity in Agency Management System and related engagement software.
• Implement and monitor data-driven and customer-tailored marketing or awareness campaigns to achieve retention and growth targets.
• Contribute to new opportunity identification for client growth and service expansion, sharing best practices and staying updated with industry trends.
• Coordinate with internal teams, including Digital Marketing, Human Resources, Compliance, and third-party partners, to continuously improve service delivery and support cross-functional initiatives.
• Drive client adoption of self-service tools and enrollment capabilities, promoting additional digital services and solutions to support client objectives and business growth.
• Exceed client retention and satisfaction metrics through a highly consultative, technology-first approach, performing other tasks or projects as requested by service team or region leadership.

Qualifications

Benefits & Perks

Equal Opportunity

Acrisure is committed to hiring a diverse workforce. All applicants will be considered foremploymentwithout attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Acrisure is equally committed to supporting social issues. For more, visit www.Acrisure.com.

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