Patient Call Representative

A company is looking for an Associate Patient Call Representative.

Key Responsibilities

Handle inbound and outbound calls from patients, providing assistance and resolving inquiries

Achieve one call resolution when possible and follow up on escalated inquiries

Process payments, verify insurance, and update patient information as needed

Required Qualifications

High school diploma or GED required

Strong customer service experience preferred

Experience in accounts receivable, billing, or insurance verification preferred

Healthcare experience preferred

Bilingual preferred