Resident Services SupervisorCapital Property Solutions • Columbus, OH, US
Resident Services Supervisor
Capital Property Solutions • Columbus, OH, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionLead and mentor the Resident Services team, modeling professionalism, empathy, and accountability Train, coach, and develop coordinators to exceed performance goals and deliver outstanding service Oversee daily operations, ensuring compliance with policies, standards, and quality expectations Handle escalated resident concerns with professionalism and care Collaborate with leadership and other departments to align service delivery with company goals Monitor performance, use feedback systems to drive improvement, and proactively resolve issues Set the tone for culture and values, building a team environment where people feel supported, heard, and motivated Proven leadership experience with a track record of coaching and motivating teams Excellent communication skills and the ability to work well across departments Strong organizational and detail-orientation, balanced with the ability to see the big picture Calm, adaptable, and solutions-focused in fast-paced environments Tech-savvy, with experience in Microsoft Word, Excel, Outlook, and call center or customer service software A hands-on leadership style with the drive to take ownership and deliver results
Job Description
Job Description
Are you a natural leader who thrives on coaching teams to deliver their best work? Do you excel at turning challenges into opportunities and keeping people focused under pressure? Are you ready to take on a role where your decisions directly shape culture, performance, and resident satisfaction?
If so, Capital Property Solutions (CPS) is looking for a Resident Services Supervisor to lead, inspire, and elevate our Resident Services team. This is a chance to step into a leadership role where you’ll have both immediate impact and long-term influence as we scale our operations over the next 3–5 years.
What We Offer
We believe great work happens when people feel valued and supported. At CPS, we invest in our team’s professional, personal, and social growth, and we back it up with competitive pay, excellent benefits, and a culture that feels like family. We offer a salary of $50,000–$65,000 (dependent on experience) and 100% paid medical insurance , plus a comprehensive benefits package that includes :
- Dental and life insurance options
- HSA option
- 401(k)
- 11 paid holidays
- Paid vacation, sick, and wellness time
- Company-provided computer and cell phone
- Career advancement and internal promotions
- Employee recognition and incentive programs
What You’ll Do
What You Bring
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