Overview
We are a global brand with a mission toward sustainable fashion. Since 2009, we have worked to bring sustainable fashion to everyone, with recognition from Fast Company and other publications. We operate a network of stores, a sustainable factory, and campaigns aimed at growing our impact and brand presence. We are a mission-based company that values inclusivity, growth, and belonging, and we are excited to work with you.
Work Location / Schedule : Based at your current Reformation store. Expected to work Mondays, Wednesdays or Thursdays, Fridays and Weekends.
The Role
The Visual Merchandising Associate maintains the highest visual merchandising standards within the store by following Reformation VM guidelines. You will help bring our brand vision to life through in-store visual merchandising and support the execution of VM strategies that drive traffic, maximize sales, and enhance the customer experience.
What you'll do
- Ensure accurate and impactful product presentation including dressing room outfits, mannequin dressing and folding following all corporate visual guidelines and weekly directives.
- Complete Go Lives weekly in an organized and timely manner following Visual Merchandising guidelines.
- Ensure all VM equipment and props are in good condition and located in one central location in the stockroom.
- Oversee VM recovery efforts, including swapping out low lines, moving slow sellers to hot spots, removing duplicates, and replenishing empty notches during the day.
- Facilitate an efficient shipment processing system in which product is placed promptly in order to maximise sales.
- As an associate, ensure the customer is always a priority and that tasks do not impact customer service.
- Ensure cleanliness and organization of the sales floor, fitting rooms and windows.
- Share feedback, insights and ideas with VM Manager weekly.
- Contributes to positive team morale by living our values.
- Weekly on Monday walkthrough with the Store Manager, utilizing the Customer Experience Tool to score the VM. The score is then shared with the Visual Manager and together you will work on an action plan.
- Plan for placement of upcoming product in advance by utilizing the RAV and Inbound Shipment Report. Ensure this is shared with the management team.
Visual Operations
Partner with leadership to ensure shipment is completed within 24 hour SLA.Place all newness on the shop floor as soon as it is processed, following each rack's story.Be informed of all items directed RTVs; remove these from the shop floor and replace them accordingly.Analyze the RAV report and Looker dashboards to provide data-driven insights that inform decision making.Analyze business weekly using company reporting tools to identify product opportunities, including Retail Store Performance, RX Style Conversion and Retail Ops Report on Looker.What you'll need
Passionate about the Reformation brandMinimum 6 months working at ReformationStrong communication, organizational and time management skillsStrong VM skills; proven team player with leadership skillsInterpersonal skills and professional maturityUphold time and attendance policyAmbitious and passionate attitude; reflect Reformation values in all effortsMaintain a professional, healthy, and productive work environmentWhat you'll bring
1+ years in a fast-paced, creative service environmentFamiliarity with desktop, mobile, tablet and digital technologiesExperience in a sales or retail organization or operationally intensive businessAbility to work in a fast-paced settingStrong interpersonal skills and ability to interact with diverse personalitiesSelf-motivation and a driven approach to take on new challengesPart-Time, Hourly
Available to work a minimum of 15 hours per weekAvailable to work a minimum of 3 days per week, Fridays and weekends includedFlexible schedule (days, nights, weekends, holidays if required to meet business needs)To Apply
Email your resume and completed project to Vivien at vivien.tomasello@thereformation.us. Please MAKE A COPY of the project before completing. If you have questions, contact Vivien.To be eligible, you must complete the project by August 20th, 2025.Hours required to complete VM responsibilities weekly
Planning - using floor map, RAV report & Looker (1 hour)Go Live - rack and accessories execution, steaming and garment care (3 hours per week)CET Tool - 20 minutes per weekPictures taken and uploaded on the Go Live file (30 minutes per week)Newness placement - 1 hour per weekMonday Morning Recovery - 1 hour per weekReformation is proud to be an Equal Opportunity Employer. We are committed to building a diverse and inclusive team. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
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