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Desktop Support Technician

Desktop Support Technician

TEKsystemsGrand Rapids, Michigan, United States
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TEKsystems

is searching for an experienced IT technician onsite Grand Rapids, MI. This 2nd shift and onsite, it will allow someone to grow with in the IT industry by

gaining experience working with a wide range of technologies. Our client is actively looking to find someone who is excited to be a part of is a growing

company

Position Responsibilities

  • The specialist role provides a point of contact for technical assistance and support within our client's organization

Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area.

  • Utilizes knowledge management tools to help resolve client issues.
  • Responsible for analyzing, troubleshooting, and evaluating technology support issues for both local and global users.
  • Active Directory / Group Policy Support
  • Windows 10 / 11 support for end users
  • Provide end-to-end IT support relating to hardware and software applications
  • Document, develop and improve existing IT processes, and adhere to established standards and best practices.
  • Support PC, Mac, Linux workstations, VDIs, and various tablet platforms
  • Support standard and custom images (Windows 10, 11, and VDIs) for all end-user compute standards
  • Troubleshoot hardware / software
  • Experience working with a ticketing tool
  • MDM

    • Position Requirements, 3+ year of the following :

  • Windows Operating Systems experience
  • IT experience in an plant (preferred but not required)
  • Active Directory and account management
  • Office 365 Suite Support
  • Deployment / installation / configuration, maintenance, and troubleshooting of end-user equipment (mobile devices, peripherals, etc.)
  • VPN / Access
  • Network / Hardware Support
  • Skills :

    • Troubleshooting, Hardware, Customer service, Technical support, Deployment, Desktop, Support, Imaging, Windows 10, Help desk, Troubleshooting hardware, O365, Windows, Office 365, Mac, Apple

  • Experience Level :

    • Intermediate

    Level

  • Experience Level

    • Expert Level

  • Pay and Benefits

    • The pay range for this position is $30.00 - $35.00 / hr.

    Eligibility requirements apply to some benefits and may depend on your job

    classification and length of employment. Benefits are subject to change and may be

    subject to specific elections, plan, or program terms. If eligible, the benefits

    available for this temporary role may include the following :

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off / Leave (PTO, Vacation or Sick Leave)
  • Workplace Type

    • This is a fully onsite position in Grand Rapids,MI.

  • Application Deadline

    • This position is anticipated to close on Oct 6, 2025.

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    About TEKsystems :

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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    Desktop Support Technician • Grand Rapids, Michigan, United States