Job Description
Job Description
Essential Duties and Responsibilities :
- Achieve operational, financial, and cultural performance results as defined by the Company
- Positively contribute to the overall patient experience, with extensive focuses on the Company’s PAP patient usage compliance and accessories replenishment goals :
Usage Compliance
Work to achieve Company goals, as well as individual goals defined by the Manager of Patient Engagement
Replenishment InitiativeWork to achieve Company goals, as well as individual goals established by Manager of Patient Engagement
Patient complaintsReduce or eliminate patient complaints resulting from CROP processes
Communicate complaints to the Manager of Patient EngagementDevelop an acumen for populating reports in the Company’s patient management software and using those reports to monitor and contact patients with a goal of encouraging usage and replenishmentCreate a favorable experience for every single patient, retaining patients as long-term and / or repeat customersEncourage high levels of equipment usage compliance for equipment where monitoring is an option through utilization of Patient Management Software reportsGrow Company patient base through utilization of patient management software reportsEnsure patients are enrolled timely in programs that allow the Company to monitor patients in the home regarding equipment usage, benefit, and progressUtilize existing patient management software to directly contact patients,such as Resupply calling, to ensure successful outcomes of those call programs.
Obtain strong and measurable consistency in the following categories :patient equipment utilization
related patient interactions, and patient educationreplenishment of accessories to established patientsBuild strong relationships with peers and supervisors to help collaboratively achieve the desired outcomes.Develop and maintain working knowledge of products and services offered by the company,Maintain professional, polite, and respectful interactions with employees, patients / customers, referrals sources, vendorsResponsible to perform other duties as assigned by managementQualifications :
High school diploma or equivalentCustomer Service experience requiredRelevant healthcare or medical billing experience preferredMay be required to obtain additional training, licenses or certifications, depending on job assignmentsExcellent communication skills, both written and oral are also requiredYou will be expected to work during normal business hours, which are Monday through Friday, 8 : 00 a.m. – 5 : 00 p.m. Please note this job description is not designed to cover and / or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
