Operational Performance Manager

Job Description

Job Description

Description :

The Operational Performance Manager will help to improve the day-to-day operations and functions of the Care Center. This includes workflow efficiency, financial wellbeing, and utilization of available resources. A self-motivated individual who possesses integrity, passion, a strong work ethic, as well as a strong desire to achieve success. The ability to adapt and thrive in a changing environment. Strong time management and prioritization skills are crucial for this role. Must be willing to work as part of a team and willing to assist as needed by the Advocare, LLC Organization.

Advocare, LLC is a partnership of the top doctors in New Jersey, Pennsylvania and Delaware, including pediatricians, family practice and specialist. As part of the team, you’ll work side-by-side with forward-thinking professionals who strive to provide the highest quality medical care by meeting and exceeding standards for clinical outcomes while delivering exceptional patient service in an evolving healthcare environment.

If you would like to learn more about us, please visit our website : Advocare Website

Essential Functions :

• Proactively identify potential operational issues, and assist the care center in identifying solutions (E.g., eCW workflows etc.) to improve practice operations and maximize efficiency.
• Strategic planning to create initiatives that align with the goals and objectives of Advocare, LLC.
• Assist in Communication with Care Centers via email and / or virtual on camera presentations via MS Teams.
• Collaborate with Home Office Departments to foster and exchange ideas that will increase and improve support provided to the Care Centers
• Prepare Monthly Visit Volume reports for assigned care centers
• Conduct Operational Assessments for underperforming Care Centers
• Prepare and facilitate Monthly Office Managers Meeting
• Monitor the “Chat Bot” Virtual Assistant and assist with any unanswered questions or concerns from the care centers.
• Attend Monthly Practice Operations Departmental Meeting
• Coordinate annual retreats for Advocare Office Managers and Care Center Vice Presidents
• Attend Webinar Trainings provided by Home Office Departments (e.g., RCM, HR etc.)
• Assist in the preparation and presentation of Care Center Health Checks
• Provide Go-Live support to new Care Centers across multiple States (requires travel and possible overnight hotel stays)
• Provide Post-Go-Live support to our new care centers to ensure operational and financial success.
• Provide and ensure Care Center Integrity : including patient care, patient safety, and patient satisfaction, while cultivating an efficient, effective, and safe environment.
• Other duties as assigned by Practice Operations Leadership Team.

Required Skills / Abilities :

Travel :

This position is primarily remote, with required travel to the corporate office and Care Centers located throughout New Jersey, Southeastern Pennsylvania, and Delaware. Regular travel to Care Centers is required. Travel expenses will be reimbursed in accordance with company policy. Overnight stays may be necessary in preparation for go-live activities, with hotel accommodations provided. Go-live support requires five (5) consecutive days of on-site presence.

Benefits :

Requirements :

Education and Experience :