Senior Manager, Compliance Quality Assurance (US)
TD BankCharlotte, NC, USjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionUndergraduate degree or equivalent work experience 10+ years of experience CPA, CIA, CFE, CRCM or equivalent a plus 12+ years of internal audit, testing and / or quality assurance experience Knowledge of financial institution laws / regulations, strategies and risk management / compliance programs Possesses and demonstrates expertise in the advisory of policy, change management, project management and operations Skilled in using computer applications including MS Office suite, with a focus on Excel and PowerPoint High personal and professional integrity and standards to advance TD's vision and protect the brand Strategic critical thinker : has excellent judgment, achieves the right risk / reward balance Delivers on objectives, focuses on what matters and can work across silos to build effective working relationships Transparent and respected communicator, both internally and externally Clear and concise verbal and written communication skills Manages teams of compliance testing specialists and / or managers in the execution of Compliance Testing engagements and validation of action plans in accordance with established standards Conducts skilled analytical research and analysis as part of the testing engagement and initiatives Develops, implements, tracks, and reports on Compliance testing schedules Provides overall strategic direction to support the Compliance Testing Program, Procedures, and processes so that they stay current with established standards and regulatory expectations Acts as a subject matter expert and strategic advisor by providing guidance on Compliance issues to management, business units, and respective teams for area of specialization Reports on emerging trends, identifying risks and opportunities, and recommending action to senior management Understands risk identification, risk analysis, and risk mitigation according to the regulatory requirements and best business practices Supports relationships with key partners to effectively manage and clarify scope of accountabilities while influencing and aligning others as needed Provides functional / business level communications to stakeholders and / or leaders that are consistent, appropriate, and aligned with strategic direction Works closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverages TD's operating model to maximize efficiency, effectiveness and scale Plans and executes on strategic activities, reviews and communicates results, and adjusts tactics accordingly Maintains extensive knowledge of business units and regulatory requirements / compliance issues within the Compliance area Provides subject matter expertise, complex analysis and advice to business partners / team and applies knowledge in following up on outcomes, investigating and / or enforcing policy Identifies and implements opportunities for continuous improvement in the Compliance Testing Program Leads relationships with business lines / corporate and / or control functions to promote alignment with enterprise and / or regulatory requirements Supports team and management in staying knowledgeable on emerging issues, trends, and evolving regulatory requirements and assesses potential impacts to the Bank Assesses / identifies key issues and escalates to management where required Supports the facilitation of action / remediation plans as a result of an internal audit and / or regulator review of Compliance Testing Program Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts to the Bank Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite Responsible for management of the overall team providing both leadership and guidance Sets targets and objectives for the team, and delivers results Grows team expertise to align with business / enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered Leads a high performing team; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and / or rewards performance in a timely manner Manages employees in compliance with all human resources policies, procedures and guidelines of conduct Shares knowledge, information, skills, and subject matter expertise among the team and promotes the timely communication of issues and encourages good working relationships with other functions and teams Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives Acts as a brand ambassador for your business area / function and the bank, both internally and / or externally Domestic Travel Occasional International Travel Never Performing sedentary work Continuous Performing multiple tasks Continuous Operating standard office equipment - Continuous Responding quickly to sounds Occasional Sitting Continuous Standing Occasional Walking Occasional Moving safely in confined spaces Occasional Lifting / Carrying (under 25 lbs.) Occasional Lifting / Carrying (over 25 lbs.) Never Squatting Occasional Bending Occasional Kneeling Never Crawling Never Climbing Never Reaching overhead Never Reaching forward Occasional Pushing Never Pulling Never Twisting Never Concentrating for long periods of time Continuous Applying common sense to deal with problems involving standardized situations Continuous Reading, writing and comprehending instructions Continuous Adding, subtracting, multiplying and dividing Continuous
Senior Manager, Compliance Testing
The Senior Manager, Compliance Testing oversees and develops team(s) of specialists and / or managers conducting independent Compliance testing to meet regulatory and internal requirements. This role provides guidance, leadership, coaching, and development to achieve desired operational results and professional / personal development objectives for the overall group. Provides assistance / expertise to other Compliance testing teams as appropriate.
Depth & Scope :
- Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any / all disciplinary actions, as required
- Responsible for the timely execution of the Compliance testing plan
- Typically deals with senior / executive management in communicating Compliance testing results
- Leverages deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and identifying operational efficiencies and opportunities with other business management / enterprise areas through testing engagements
- Provides guidance and clarity around priorities and goals for Compliance testing program and works with managers to ensure the goals cascade to all workers
- Guides talent identification and development processes
- Key contact for dealing with a range of complex issues, including non-routine information
- Manages and prioritizes the team to deliver on multiple reviews and projects at a given time
- Identifies and leads problem resolution for project / program complex requirements related issues at all levels
Education & Experience :
Desired Skills & Experience :
Customer Accountabilities :
Shareholder Accountabilities :
Employee / Team Accountabilities :
Physical Requirements :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
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Senior Manager Quality Assurance • Charlotte, NC, US