Senior Genesys Cloud Engineer remote (Bismarck)

Senior Genesys Cloud Engineer

Become a part of our caring community and help us put health first. The Senior Genesys Cloud Engineer supports the development and execution of cloud implementation strategy within the organization's existing IT infrastructure. The Senior Genesys Cloud Engineer implements the organization's cloud strategy from a technical perspective, including design, planning, integration, maintenance, and support of cloud architecture. May work with stakeholders across the organization to evaluate cloud systems and identify appropriate solutions. Collaborates with product managers and engineers to develop specifications for new cloud-based products / services, applications, and solutions. Drives the roll-out of cloud management platforms, evaluates its performance, and implements enhancements. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding the technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Required Qualifications :

• Bachelor's degree in computer science or related field or 5 years hands on experience with Genesys Cloud
• 5 or more years of experience implementing and supporting enterprise contact center solutions
• 2 or more years of technical project leadership experience in an enterprise contact center
• 1 or more years implementing and supporting Genesys Cloud voice services Call Routing and ACD or Predictive Dialer
• Experience implementing and supporting complex call flows within Genesys Cloud
• Experience in leading technical efforts in support of resolving complex voice quality and call routing issues in an enterprise SIP environment
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications :

Work-At-Home Requirements :

Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours : 40

Pay Range : $106,900 - $147,000 per year. This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

Description of Benefits :

Humana, Inc. and its affiliated subsidiaries (collectively, Humana) offer competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental, and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance, and many other opportunities.

Application Deadline : 10-02-2025

About Us :

Humana Inc. (NYSE : HUM) is committed to putting health first for our teammates, our customers, and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer :

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, or religion. We also provide free language interpreter services. See our https : / / www.humana.com / legal / accessibility-resources?source=Humana_Website.