SVP, Product - Platform, AI and Value-added services

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals : partnering with our customers, our communities, and each other.

Job Description

The SVP, Product will lead the vision, roadmap, and execution of Acquiring and Data platform and Value-added services. This leader will be at the forefront of shaping the strategy to leverage AI to drive innovation and product led growth through the adoption of value-added services (VAS). This role is ideal for a strategic, hands-on product leader with deep expertise in AI, payment processing, cloud, data, and SaaS.

• Payment Platform - Own the vision and roadmap for Elavon's(MPS) core acquiring platforms globally.
• Grow VAS monetization - own strategy and roadmap for value-added products such as fraud tools, tokenization, lending, surcharging, data services, and embedded payouts and bring to new value-added services.
• AI-First leadership - Lead with an AI-first mindset to create the necessary tools required to migrate customers from legacy platforms and refine and accelerate the evolution of value-added services.
• Elavon Data Platform - Drive the strategy and roadmap on the core acquiring and Elavon Data platform to drive adoption internally as well as the evolution of new AI powered value-added services
• High Performance Team Leadership : Manage a team of talented product managers driven to gain a deep understanding of merchants and partners to generate new ideas on solutions to drive growth.
• Cross-functional Collaboration : Work closely with sales, marketing, engineering, UX / UI design risk and customer support teams to deliver exceptional product experiences and accelerate product adoption
• KPI Monitoring : Define, analyze, and communicate key metrics and business trends to stakeholders. Ensure alignment of product enhancements with business goals.
• Executive & Stakeholder Communication : Ensure alignment with internal and external stakeholders by regularly communicating product plans, benefits, and results. Effectively present to Senior executives on product strategy, update on progress and performance

Product Management

Product Managers at U.S. Bank are customer obsessed in driving product visioning, planning, and development to deliver on our human + digital product strategy and staying one step ahead of evolving economic, technological, and customer needs.

As a Product Manager, you will :

Identify, analyze, and interpret business data using various kinds of techniques to meet business needs and requirements.

Activate the connective tissue between U.S. Bank, customer experience, digital, technology, and business line strategy to identify and prioritize product / portfolio opportunities, and establish the product vision, charter and roadmap.

Defines product outcomes and Objectives and Key Results (OKRs) to prioritize Features / Epics and breaks down work into actionable steps to facilitate product discovery, design, development and delivery.

Manages the end-to-end product lifecycle and drives the product roadmap leveraging OKRs (Objectives and Key Results). Creates the product in conjunction with agile, experience design, technology and risk partners to achieve business and customer outcomes. In the case of technical products, understands and cares for the technical features, debt reduction and modernization of the technical product with expertise in the technology required of the product.

Preferred qualifications, capabilities, and skills :

Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability.

Ability to anticipate shifting market priorities, internal and external customer needs in a manner that consistently adds value.

Strong customer centricity to implement strategies and techniques used to ensure that customers have a positive experience with the organization's products and services at every touch point.

Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects of software products.

Knowledge of Agile ways of working, knowledge of processes, tools, and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations.

Preferred skills : product PnL, product strategy, vision and planning, product discovery, product development, channel alignment and management, adoption, customer experience research, insight and execution, agile ways of working, go to market and sales channels, performance measurement and optimization, marketing and analytics, customer centricity.

15+ years of product leadership experience, including at least 5+ years in payments, fintech, or SaaS platform roles.

Deep understanding of payment acquiring gateways, tokenization, and cloud data platforms.

Proven success in leading large-scale product migrations and platform transformations.

Experience driving product-led growth motions through APIs and value-added capabilities.

Strong business acumen and technical fluency; capable of engaging with developers, sales leaders, and C-level executives.

Passion for building modern, elegant products that solve real merchant problems.

Strong analytical and quantitative skills; comfortable with data-driven decision making

Ability to develop relationships with cross functional teams across Sales, Finance, Engineering, other Product leaders, User experience Innovation, Marketing, and other business partners

Exceptional communication skills with the ability to engage both technical and non-technical audiences.

Experience with leading C-level as well customer / partner presentations.

Experience with digital transformation initiatives, cloud-based payment infrastructures, and API-led product development.

Minimum Qualifications :

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants () .

Benefits :

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours) :

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program () .

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and / or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.