The Manager of Engagement Management provides leadership over client implementation project management, leads Engagement (Project) Managers, has accountability for the governance of project portfolios, and supports strategic initiatives to drive continuous improvement across client project delivery.
What you will do : Team Management :
- Lead the Engagement Manager team (US) within the DealCloud business unit to drive cohesiveness and provide ongoing coaching.
- Support individuals team members through professional development and growth opportunities.
- Manage resourcing across the project portfolio by working closely with the segment and sales leads to understand pipeline.
- Ensure continuous improvement initiatives are understood and embedded within the team.
- Accountability to track and manage ongoing compliance with reporting across the team.
Delivery Management :
Advise and support Engagement Managers through client implementation project challenges.Provide regular reporting to senior leadership regarding key accounts, project portfolio, and project escalations.Collaborate with Intapp client-facing teams to ensure a high-quality client experience.Participate in internal steering committee meetings to discuss overall project health and progress.Governance :
Monitor project budgets and project efficiency, ensuring projects are being effectively tracked through internal CRM and validating accuracy of project data.Work with Engagement Managers to ensure appropriate controls and risk mitigations are in place for complex implementations.Ensure a smooth knowledge transfer from the Sales team to the implementation team delivering the SoW.Continuous Improvement :
Participate in, contribute to, and enable continuous improvement activities across the implementation lifecycle as well as within the wider DealCloud Business Unit.Proactively seek opportunities to align better process to new product offerings and improve the customer experience.What you will need :
10+ years of experience in delivering technical projects and programs.Experience in Professional Services in delivering SaaS implementations and knowledge of the SaaS delivery model.5+ years of experience leading a strong, experienced team of Project Managers and Engagement Support resources.Exceptional communication skills with a passion for successful customer outcomes.Ability to successfully collaborate with all stakeholders and maintain a positive outlook.Strong attention to detail with proficiency and experience in presenting and influencing senior leadership in a large organization.Experience of managing through organizational and process change.Preferred Qualifications :
Project Manager experience within a SaaS professional services organization.Experience serving clients in the financial services, accounting and consulting or legal industries.Experience delivering projects centered around information management or Microsoft Teams and SharePoint.Leading commercial engagements and discussions with clients.What you will gain :
At Intapp, you'll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You'll be part of a growing public company, with a modern work environment that's connected yet flexible and where your professional growth and well-being are top priorities.
Expand Your Skills : Unlock your potential with professional development opportunities supported by a community of experienced professionals.Enjoy Where You Work : Thrive in our modern, open offices designed to inspire creativity and collaboration.Support What Matters Most : Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family.Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority.
For New York City based roles, Base Pay Range is $130,000-$140,000 / yr. Your actual base salary will be determined by factors such as relevant experience, geographic location, and internal equity.
Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.
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