Comprehensive Care Coordinator

Job Description

Job Description

Akido is rebuilding the healthcare experience from the ground up. Through early interventions designed around social determinants of health (SDoH), world-class care focused on chronic disease, and human-centered technology, we believe we can build a healthcare model that allows for all patients to live their fullest lives. We are a fast-growing, impact-focused, Y Combinator company created out of the University of Southern California's D-Health Lab with the idea that empowering government, healthcare, and nonprofit services with population-based data could help usher in a new era of preventive public health. Today we are building a full stack medical network that leverages our predictive capabilities to provide a frictionless experience for both our patients and care providers.

The Opportunity

In collaboration with the Independent Drivers Guild (IDG) and Workers Benefit Fund (WBF), Akido is launching an innovative health program in New York City designed specifically for independent drivers (e.g., Uber, Lyft, and delivery workers).

We're seeking a Comprehensive Care Coordinator who is passionate about health equity, thrives in a dynamic environment, and wants to help build a new model of community-centered care from the ground up.

This is not a traditional administrative role — it's a hands-on, relationship-driven position that blends care coordination, program operations, and community engagement. You'll work closely with our multidisciplinary care team (including MDs, NPs, RDs, and Health Coaches) to keep the program running smoothly, ensure patients get the support they need, and help refine systems that make healthcare more accessible and human.

What you'll do

Program Coordination

• Manage scheduling for patient appointments (virtual and in-person) to optimize access and reduce no-shows.
• Conduct outreach to patients via calls, texts, or in-person engagement to confirm appointments, check in on progress, and encourage participation.
• Support onboarding by coordinating consent forms, intake paperwork, and interpreter services.
• Help patients navigate insurance, IDG benefits, or community resources to ensure they can access needed care and services.
• Maintain accurate documentation in the EMR, including patient interactions, outcomes, and follow-up needs.
• Communicate across the care team (MD, NP, RD, HC) to ensure timely, integrated, and coordinated care delivery.

Program Logistics & Operations

Community Engagement & Outreach

Who you are

Required Qualifications

Preferred Qualifications

Benefits

Work Environment

This is a mobile and hybrid role with frequent travel throughout NYC's five boroughs. You'll work in a variety of settings, including mobile clinics, community partner sites, and virtual platforms. Flexibility is key, as hours may occasionally include early mornings, evenings, or weekends to best reach our patient population.

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.