Client Relationship Manager II

Client Account Manager

Serves as the day-to-day lead in the client issues, service resolution of assigned accounts. Works with management and internal stakeholders on client specific or departmental initiatives.

Location : This position is full-time (40-hours / week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8 : 00AM-5 : 00PM. It may be necessary, given the business need to work occasional overtime. You may be required to travel between buildings. This role is located at 4101 Percival Road, Columbia, SC 29229.

What You Will Do :

• Serves as the internal day to day client account manager, working with Consultants, Client Advocates, NA Operations and Support, Reporting Medical Management, Product Development, etc. and Partner Plan Account Managers to meet client needs and resolve client issues.
• Participates in the implementation of new clients.
• Assists in the assessment of client specific benefits to determine set up in the Group Library ensuring coded correctly.
• Monitors key deliverable dates related to marketing.
• Trains clients and consultants on E bill.
• Handles escalated or system problems identified by the Account Advocates.
• Assures quality including accuracy of SBCs, Benefit Booklets and other client / member facing materials before submission to the client.

To Qualify For This Position, You'll Need The Following :

Required Education : Type : Bachelor's.

Required Degree Equivalency : 4 years job related work experience or Associate's and 2 years job related work experience.

Required Work Experience : 4 years of experience in an account management environment in a support role and / or in a client facing or professional role in an area that supports client management (claims, customer service, membership, product development, etc.)

Required Skills and Abilities : Excellent written and oral communication skills. Good analytic and problem-solving skills. Ability to work independently. Knowledge of health care and health benefits.

Required Software and Other Tools : Microsoft Office.

Required Licenses and Certificates : SC Life and Health Insurance License (within 6 months of hire).

We Prefer You To Have The Following :

Preferred Licenses and Certificates : Certified Employee Benefit Specialist (CEBS).

Our Comprehensive Benefits Package Includes The Following :

What We Can Do For You :

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What To Expect Next :

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement :

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.