Invoice to Cash Transformation Project Manager

Members of the Finance organization at select locations will generally be expected to follow a hybrid work model, which includes one or two days of in-office attendance each week.

Meet the Team

Join our Global Invoice to Cash team that delivers outstanding Cash Collection results while improving customer experience and driving profitable growth for Cisco.

Your Impact

This role will work with our Global Invoice-to-Cash Operations team as well as partner with several key partners within Finance, IT, & Operations. With Cisco's focus on growing the Recurring Revenue business & improving customer and employee experience, we are seeking a high-energy, self-motivated project manager who will drive transformation and optimization initiatives that will improve efficiency and accelerate Cash Collections. You will be accountable for analyzing operational processes, identifying key requirements and improvement opportunities leading cross functional solutions / initiatives. You will help influence leadership business decisions that will support new projects in Cisco's Roadmap to expand Cisco's Core and Annuity Business in new Entities through impactful analysis and close collaboration with internal and external partner groups.

Responsibilities :

Act as a subject matter authority (SME) for the Order-to-Cash (O2C) process, particularly in Country Enablement projects and in enabling subscription-based offers, ensuring remarkable integration of operational processes, alignment with Cisco policies and operational controls, and scalability of global systems, and collaborate with IT, Finance, and Operations teams to optimize the O2C lifecycle.

Optimize and automate ordering, invoicing, cash collection and dispute by applying expertise in Cisco Commerce platforms, ERP, and B2B processes, reducing manual efforts and improving operational efficiency and user experience.

Analyze metrics and critical business needs to provide actionable insights that enable continuous advancements in processes and systems that deliver return on investment.

Prepare compelling, data-driven presentations for leadership, addressing business problems, operational risks, growth opportunities, and proposed solutions.

Identify and address project risks, predict roadblocks, and establish integration points between teams to ensure successful outcomes and project delivery.

Identify business and User Acceptance Testing (UAT) scenarios, review test cases, collaborate with end users to validate solutions, ensuring business-critical requirements are met.

Work closely with IT and the Finance Transformation Office to address issues identified during testing and ensure alignment with policies and controls.

Drive effective organizational change and training programs for functional partners ahead of system releases, ensuring smooth adoption of new solutions.

Provide post-go-live normalization support, including resolving production issues and ensuring operational stability during the transition phase.

Lead initiatives that implement standard methodologies, optimize processes, and introduce innovative solutions to improve operational efficiency, scalability, and customer experience.

Build and strengthen business partnerships across Cisco, serving as the I2C (Invoice-to-Cash) point of contact for projects.

Support the management of complicated requirements, integrating business needs with technical feasibility, and propose solutions to align with the roadmap.

Minimum Qualifications

• Bachelor's degree and 5+ years of multifaceted experience preferably with a large multinational corporation
• Strong expertise in Quote-to-Cash (Q2C) processes, with particular emphasis on Finance operations ,order processing, subscription management, invoicing, cash collections and dispute management
• 5+ years of project management experience with a focus on driving operational process improvement projects and / or Enterprise projects
• Hands-on experience with Cisco Commerce systems or similar platforms and ERP systems such as Oracle or SAP

Preferred Qualifications

Why Cisco

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.