Field Service Coordinator

Join RCN Technologies

At RCN Technologies, we don't just keep businesses connectedwe power the future of 5G & LTE solutions with speed, innovation, and extreme ownership. As a fast-growing, Inc. 5000 company and a KnoxNews Top Workplace, we're known for big opportunities, rapid career growth, and a culture where high performers thrive.

We move fast, expect excellence, and win togetherbecause teamwork fuels innovation. At RCN, you'll find a place to grow, a team that's got your back, and a mission that matters.

If you're driven, resourceful, and ready to take ownership of real impact, let's build something greattogether.

Job Description

Are you an exceptional leader with a passion for driving growth and creating impactful customer experiences? Do you revel in the world of technology and have a relentless drive for excellence? If so, RCN Technologies invites you to join our extraordinary team in revolutionizing the technology industry. We are not just another tech companywe are trailblazers, disrupting the market with our commitment to unmatched customer service and cutting-edge solutions.

Joining RCN Technologies means being part of a dynamic industry that continuously changes and grows. Our focus on new technologies like 5G, Private Cellular Networks, and Mobile Connectivity Solutions means you will be working on groundbreaking projects and solutions that redefine the way people connect.

We don't just talk about teamwork; we actively foster it. Our EOS business operating system empowers collaboration across the organization, ensuring that your voice is heard and valued. Our leadership team is engaged and approachable, inviting contributions from every employee, regardless of rank. We celebrate individual successes and accomplishments through team lunches, recognition programs, and an on-tap beer to toast to your achievements.

As a company, we have achieved significant milestones, earning a spot on the Inc. 5000 list for three consecutive years and becoming the first woman-owned business globally to be certified in 5G technology by the industry leader in enterprise cellular solutions. Our dedication to our employees has led to being consistently rated as a Top Workplace by the Knoxville News Sentinel.

We understand that work and life should go hand in hand. At RCN Technologies, we support work-life integration through flexible schedules and leave benefits, work from anywhere days, as well as inclusive family events during and after work hours. We want you to thrive in both your personal and professional journeys.

As our Field Services Coordinator, you will play a pivotal role in delivering excellence, fostering team growth, and optimizing customer experiences. You will be at the forefront of our connected services, disrupting traditional telecommunications and connectivity channels.

The ideal candidate is highly organized, detail-oriented, and excels at multitasking. They have strong communication skills and are customer-service oriented. This person enjoys problem-solving and working in a fast-paced environment. They are adaptable, able to handle scheduling challenges efficiently, and capable of building strong relationships with vendors and team members. While no specific qualifications are required, the ideal candidate is eager to learn and improve processes.

Role 1 : Scheduling and Coordination

• Collaborate with the sales team to understand the job in question
• Coordinate with customers on the services sold to ensure proper scheduling and to set expectations for the work
• Keep stakeholders in the loop for scheduling updates or other job progression
• Monitor timelines and address delays promptly

Role 2 : Documentation Writing and Understanding

Role 3 : Vendor Relations

Role 4 : Database Entry

Requirements

It is important that all team members embody RCN's Core Values : Enjoy the Journey, Embrace Development, Extreme Ownership, Stronger United, and Create Wow. You may perform other duties outside of job description when needed.

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully with or without reasonable accommodation.

What We're Looking For

RCN Technologies' ideal candidate for this position is someone with a desire to learn and a passion for technology. Someone who is very organized and enjoys getting the details right. This position is for someone who wants a new experience and a new challenge each and every day.

Education & Experience

Required Skills