Treasurer's Office - Customer Service Manager

Treasurer's Office - Customer Service Manager

Treasurer's Office - Customer Service Manager supervises the operations of the data entry and coding sections. Oversees the creation and entry of property assessment information. Formulates, interprets, and enforces policies and procedures for data entry, including ownership, mailing and property addresses, tax exemptions, and the deletion / creation of real property parcels and value input. Supervisory responsibilities include hiring, training oversight, performance assessment, coaching, disciplinary actions, and terminations.

Duties and responsibilities include :

• Responsible for effectively leading, training, and supervising staff in area of responsibility, which includes, but is not limited to : setting performance goals; quality assurance; performance management; staff evaluations; corrective actions; hiring; orientation; and other supervisory tasks related to effective employee management in accordance with policies, procedures, and ordinances.
• Formulate, interpret, and enforce policies and procedures for data entry, such as ownership, mailing and property addresses, tax exemptions, and the deletion / creation of parcels of real property and value input.
• Oversee and verify veteran and head-of-household exemptions.
• Ensure staff are effectively trained to identify key information from real estate documents used for computerized data entry.
• Respond to public inquiries and resolve problems related to ownership, mailing and property addresses, and tax exemptions.
• Research appraisal records for comparison with tax records to determine property ownership and ensure appropriate measures are taken to correct discrepancies.
• Assist management in coordinating customer service initiatives.
• Perform special projects as assigned

The minimum qualifications required for this position are :

Supplemental information includes :

Screening and compliance :

Working conditions :

Equipment, tools, and materials :