Field Technical Support Engineer, EnergyJobs via Dice • Austin, TX, US
Field Technical Support Engineer, Energy
Jobs via Dice • Austin, TX, US
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job_description.job_card.job_descriptionBachelor\'s Degree in a technical, engineering or computer science field preferred, or equivalent experience At least 2 years of experience in a business-to-business support position preferred Understanding of electrical theory and experience with emphasis on AC / DC power systems or other electronic systems, devices and components Experience troubleshooting metering and communications issues Good understanding of TCP / IP networking concepts, and practical experience with home network construction and troubleshooting particularly wireless technologies Ability to independently make decisions and solve problems with limited direction Experience and understanding of technical support and engineering environments Aetna PPO and HSA plans with multiple medical plan options and $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental and vision plans with some no-paycheck contributions Company-paid HSA contribution when enrolled in the high-deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts 401(k) with employer match, Employee Stock Purchase Plan, and other financial benefits Company-paid Basic Life, AD&D, and short- and long-term disability insurance Employee Assistance Program Sick and vacation time, paid holidays, and flexible time for salaried positions Back-up childcare and parenting support resources Voluntary benefits including critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight loss and tobacco cessation programs Tesla Babies program Commuter benefits Employee discounts and perks program Seniority level : Entry level Employment type : Full-time Job function : Information Technology Industries : Software Development
Field Technical Support Engineer, Energy
Summary : The Field Technical Support team serves as an escalation point for our Field Service Technicians who service residential Tesla energy products and provide direct support to VIP customers. They strive to provide the best end-customer experience and are an endpoint for determining next steps and solutions to streamline Field Service response. Field Support Engineers offer real-time diagnostics and solutions for trained on-site technicians during troubleshooting and repair of Tesla\'s residential solar, storage and home charging energy products. This team utilizes expert-level product knowledge with advanced tools to navigate and solve escalations of all complexities and collaborates with other engineering teams on trending issues and root cause analysis.
Locations : Bay Area, CA; Austin, TX; Henderson, NV; Buffalo, NY
Responsibilities
- Obtain in-depth knowledge of Tesla's residential solar, storage and home charging energy products
- Provide real-time assistance to on-site Technicians via chat support
- Read and understand single-line design diagrams as they pertain to energy system installations
- Review various software logs and data telemetry in proprietary applications
- Remotely connect to Tesla systems to access real-time data and resolve operational issues
- Identify trending issues, collect information and report findings to leadership and engineering teams
- Submit interaction-based feedback as-needed to strengthen relationships and processes
Requirements
Benefits and Compensation
Seniorities and Employment
Austin, Texas Metropolitan Area
J-18808-Ljbffr
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Technical Support Engineer • Austin, TX, US
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