Customer Retention Representative - Remote

Customer Retention Representative - Remote

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.

Role Overview :

Could you be our next Customer Retention Representative? Globe Life is looking for a Customer Retention Representative to join the team!

In this role, you will be responsible for conserving business on behalf of the Company. You'll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of canceling are aided in understanding the importance of keeping their coverage, as well as providing policy maintenance.

This is a remote / work from home position. We have Full-Time & Part-Time positions available as well as morning and evening shifts.

What You Will Do :

Servicing inbound calls from current policyholders with the intent of cancelling their insurance benefits.

Answering questions regarding coverage, premium and other policy information.

Composing business letters, communicating effectively through written and verbal communication.

Working independently and making judgment decisions is required.

Making outbound calls to existing policyholders to collect delinquent premium payments.

Reselling the benefits of our policies and providing excellent customer service.

Using various sales techniques to help increase the retention of our policyholders.

Recording policyholder information for reporting and transactional purposes.

Extensive telephone contact and appropriate telephone skills are required.

Discretion and tact must be used in providing service to customers.

Monday to Friday schedules, no weekends.

Additional production incentive pays after the training period.

Bilingual (Spanish) hourly pay differential.

What You Can Bring :

High school diploma or equivalent.

Basic Microsoft Office Skills including- Word, Excel and Outlook required.

Minimum Typing speed of 30 wpm required.

Experience in a call center environment preferred.

Some insurance and / or sales experience preferred.

Excellent verbal and written communication skills.

Ability to solve complex policyholder issues with a positive attitude.

Ability to work in a fast-paced environment and work well under pressure.

Knowledge of life and / or health insurance terminology preferred.

How Globe Life Will Support You :

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life :

Competitive compensation is designed to reflect your expertise and contribution.

Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.

Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.

Paid holidays and time off to support a healthy work-life balance.

Parental leave to help our employees welcome their new additions.

Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.

Company-paid counseling for assistance with mental health, stress management, and work-life balance.

Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.

Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.