Tech Support Rep - Bradenton, FL

Job Title : IT Technical Support Specialist

Location : Bradenton, FL (onsite 5 days a week)

Department : Technical Support

Position Type : CTH

Summary

The IT Technical Support Specialist provides front-line support for fire alarm and detection products via phone, email, and chat. This role follows established procedures to troubleshoot, document, and resolve technical issues while ensuring accurate and timely solutions for customers.

Responsibilities

Provide technical support for installation, maintenance, and troubleshooting of fire alarm and detection products (15-20 calls / day).

Document customer issues and resolutions in the CRM system.

Follow standard processes to identify, evaluate, resolve, or escalate technical issues.

Reduce installation time and minimize application errors by delivering accurate technical guidance.

Collaborate with senior technical staff (TSS, STSS, or TS Engineer) on complex issues.

Complete required e-learning and instructor-led product training.

Participate in on-call and late-shift rotations as scheduled.

Required Qualifications

High school diploma or 3+ years of installation / service experience.

Strong interpersonal, communication, and problem-solving skills.

Familiarity with Windows operating systems.

Proficiency with Digital Multimeter (DMM).

Understanding of Ohm's Law.

Preferred Qualifications

NICET Level I Certification.

Associate degree in a technical field.

Experience with commercial fire alarm control panels and detection systems.

Ability to work independently with minimal supervision.

Team-oriented mindset with flexibility to support varying schedules.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https : / / dexian.com / to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.