Security Account Manager (#75)

Overview

Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.

We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.

Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC's America's Fastest Growing Private Companies list. Sunstates Security's mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you\'re searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country\'s leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

Responsibilities

HIRING IMMEDIATELY — Sunstates Security is currently hiring a Security Account Manager in Lithia Springs, GA area with a pay rate of $64,272.00 annually. The Account Manager is responsible for the daily functioning of a contract site including operations, customer service, personnel management, security & safety in accordance with Sunstates objectives.

• GENERAL MANAGEMENT AND LEADERSHIP :
• Responsible for the direction, coordination, and management of all site Security Officers and SOC Operations.
• Provide operational direction to team members and manage all activities related to security, safety, and continuity.
• Identify and recruit new talent.
• Process new employees through the Sunstates Security onboarding system.
• Active participation in the employee on-boarding process including new hire interviewing and selection of candidates that meet Sunstates required level of qualifications and skills, ensure hires receive appropriate training and licensure within the designated timeframe.
• Train, develop motivate and empower all security personnel to oversee the day-to-day site operations and promote the highest standards of efficiency, profitability, customer service and ethics.
• Manage employee performance for the sites including appraising performance, administering reward and incentive programs, coaching and staff development initiatives, and corrective actions with branch management guidance. In all employment activities will work with the appropriate supervisor to ensure that all decisions comply with company policy, federal and state regulations.
• Develop and maintain processes and procedures for efficient SOC Operations.
• Maintain knowledge of security systems and regulatory requirements for operating a security operations center.
• Provide oversight and feedback to mitigate issues and improve performance with internal teams and systems.
• Provide exemplary customer service to the client and escalate issues as required.
• Monitor and track metrics and key performance indicators for regularly scheduled reviews and audits
• OPERATIONS :
• Coordinate with Region to establish site\'s goals & objectives and communicate these with the customers as required.
• Work with action plans towards goal achievement, including the establishment of sites and personnel quotas and / or goals.
• Manage administrative and operational functions to ensure the working schedule is accurate, projected working schedule is posted, vacation or time off requests are within company guidelines, the branch receives the scheduled weekly hours, and personnel topics are addressed with management guidance.
• Manage account inspections and the inspection scorecard to assure compliance and meet / exceed our commitment.
• Produce Quality Assurance checks through eHub to assure positive results.
• Ensure that you are able to respond to questions for security personnel, respond to site events, or have qualified backup when you are not able to remain available.

Qualifications

The Account Manager is expected to work various shifts / weekends and is expected to dedicate a minimum of 40 hours per week physically onsite, with additional hours required when the site calls for additional needs (i.e., reports, special events, training, etc). Sunstates

Education

High School diploma or equivalent

Additional Information / Benefits

Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!

Benefits : Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability, Long Term Disability, 401K / 403b Plan, Educational Assistance

This job reports to the Operations Manager

This is a Full-Time position 1st Shift Weekends

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