Dispatcher

Dispatcher

ProTransport-1 Dispatchers play an important role on our team! Under general supervision of the Communications Manager, Communications Supervisor, and / or Communication Center Lead, the Dispatcher is responsible for evaluating and triaging all transport requests and deploying the most appropriate resource(s). The Dispatcher will also assist with management of incoming call volume as necessary.

Pay Rate : $19.00 / hour Status : Full-time

Essential Duties & Responsibilities :

• Able to operate a multi-line, computerized phone system as well as radio communication equipment
• Able to navigate multiple screens and software / computer programs while simultaneously documenting all phone and radio communication using a computer aided dispatch (CAD) program
• Promptly answer, evaluate, and prioritize incoming requests for service while communicating effectively with all callers
• Develop a high degree of familiarity with Company service areas and medical facilities
• Possess exceptional knowledge of service area geography, roadways, and traffic patterns
• Demonstrate exceptional customer service skills with both internal and external customers
• Ability to follow the designated posting plans
• Rearrange transports to get the best utilization of each crew
• Critical thinking skills to work through critical failures listed but not limited to : vehicle failures, system failures in the field and in the communications center
• Work with field management on daily operations, resolve complaints, and make the necessary field staff merges to best accommodate business needs
• Ability to dispatch and oversee several resources across all counties we service
• Able to prioritize requests in accordance with established policies
• Maintaining composure while triaging high acuity requests

Minimum Requirements :

Preferred Qualifications :

Additional Requirements :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.