Technical Customer Success Manager

A company is looking for a Technical Customer Success Manager.

Key Responsibilities

Lead technical onboarding projects for new customers, ensuring smooth deployments and adherence to security best practices

Drive customer deployment goals and provide proactive guidance to maximize product usage and ROI

Act as a trusted advisor, establishing regular check-ins and capturing customer feedback for product improvements

Required Qualifications

6+ years in Customer Success, Account Management, or a related client-facing role in cybersecurity

Experience managing the full customer lifecycle from onboarding to renewals

Strong project management skills and comfort coordinating across multiple teams

Familiarity with technical concepts, including integrations and security best practices

Data-driven mindset with experience using customer success tools and metrics