IT Customer Support (Bilingual JP / EN)

▶︎ Job Details :

• Job Title : IT Customer Support (Bilingual JP / EN)
• Client : IT Company
• Working Location : Manhattan, NY
• Working Style : Hybrid or On-site
• Employment Type : Full-time
• Salary : $50,000 - $70,000 (DOE)
• Working Hours : 9am-5pm (EST) Monday-Friday
• Language : Japanese and English (strong verbal and written skills required)   ▶︎ What will you do :
• Respond to service-related customer inquiries or troubleshooting by phone and email
• Instruct network carriers to troubleshoot circuit outages and usability issues
• Communicate with application service providers / resellers to respond to customer inquiries
• Provide customers with remote instructions to isolate Internet connection issues
• Provide basic instructions to customers on using computer & network applications
• Escalate trouble tickets to engineering team when beyond 1st level support scope
• Manage ongoing service tickets and ensure expected service levels
• Send notices for planned or unexpected service outages to customers timely   ▶︎ Required Qualifications & Skills :
• Business level speaking and writing skills in both Japanese and English
• Working knowledge of MS Word, Excel, Outlook, and Internet Explorer
• Willingness and ability to learn quickly
• Experience collaborating with a team in a business environment Powered by JazzHR