2025 - Customer Care Associate - $13-$15 / hour

Job Opportunity At Salelytics

Salelytics is hiring! We have a variety of shifts open working 40 hours a week, Monday-Sunday availability and the ability to earn up to $13.00-$15.00 / hr. and possible bonus incentives. You will be working with many of the companies that you have grown to trust over the years, and helping them with their businesses!

Responsible for connecting with existing and potential customers while working on projects requiring strong customer service skills; agents are responsible for processing various incoming and outgoing phone calls and / or email communication for assigned clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulations.

Customer Care and Technical Job Functions

Customer Care and Technical Job Functions Connect with customers and potential customers in order to help resolve and find solutions to customer issues of a general and / or technical nature, while ensuring adherence to corporate and department policies and procedures

• Exercise exceptional communication skills in an effort to optimize each contact with an existing or potential customer
• Process incoming and outgoing focused phone calls to collect information, investigate issues, or diagnose and troubleshoot problems
• Research and resolve issues, within the scope of responsibility
• Obtain, enter, and verify customer information in designated systems
• Document customer notes with clear, concise explanations in a timely, and accurate manner, navigating systems while on the phone and documenting as much of the conversation in real-time as possible
• Maintain established quality, calls / interactions per hour, and response time metrics, while supporting overall goals and objectives
• Maintain excellent product knowledge, stay informed with training updates and email updates
• Follow proper escalation pathways determined by each program and situations
• Escalate to Manager, any situation as documented in procedure or is outside of the associates control that could adversely impact the Company or Salelytics
• Ability to handle customer support inquiries and customer support complaints
• Ability to manage multiple channels of communication, including inbound and outbound phone, email, chat and paper
• Ability to move between varying types of inquiries within the same shift

Customer Retention / Generation / Qualification

Customer Retention / Generation / Qualification - As required, perform calls to businesses and / or consumers in order to further qualify prospects, generate leads or retain customers for assigned client and program, ensuring adherence to established policies and procedures

General Associate Job Responsibilities

Related Duties as Assigned

Qualifications

Education

Experience

Candidates need to meet the experience requirements for specific program

Location :

Candidate's must reside in the following states :

Position Posting Availability :

This job is posted for all of 2025 and will be unavialable as of 12 / 31 / 2025

Salelytics is striving for a diverse workforce. We encourage Women, Minorities, LGBTQ Community Members, and Veterans to apply. We are an equal opportunity employer and do not discriminate based on Age, Race, or Sexual Identity / Orientation.

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