Patient Experience Specialist I

Job Description

Job Description

JOB SUMMARY

This position is responsible for ensuring that all patient interactions / experiences are successful by providing excellent customer service. The Patient Experience Specialist I is responsible for phone, patient communication and administrative functions for the health center(s).

EXPECTATIONS

• Adheres to all Harbor Community Health Center (HarborCHC) policies and procedures.
• Observes all policies and procedures for the use of time-keeping system, including attendance, tardiness, proper clocking procedure, overtime authorization, and that employee nametag is visible.
• Conducts self in a manner that represents HarborCHC’s core values at all times.
• Maintains a positive and respectful attitude with all work-related contacts.
• Provides excellent customer service.
• Communicates regularly with his / her immediate supervisor about departmental and HarborCHC concerns.
• Consistently reports to work prepared to perform the duties of the position.
• Meets productivity standards and performs duties as workload necessitates.
• Fosters an environment that promotes trust and cooperation among all staff.

MISSION AND VALUES

Our mission is to provide quality, comprehensive, healthcare and supportive services to those in our community, regardless of their ability to pay. Employees must possess a strong commitment to the mission, policies, goals and philosophy of HarborCHC.

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required :

QUALIFICATIONS

Required education, experience and / or training :

Key Competencies :

Human Resources Requirements :

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of

this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust.

Hours : Hours : HarborCHC is open Monday-Thursday 7 : 00am-7 : 00pm, Friday 8 : 15am-5 : 00pm, Saturday 8 : 00am-5 : 00pm with occasional overtime, or other shifts based on clinic need. This is a non-exempt position and any overtime must be approved by the Supervisor in advance.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

HarborCHC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. HarborCHC complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

DISCLAIMER

The above statements define this position as it currently exists and are intended to describe the general content of and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer.

In addition, HarborCHC may change your duties, compensation or hours, or transfer, reassign, promote, demote, suspend or otherwise change the terms and conditions of your employment (other than the at-will relationship), with or without cause or prior notice.

Monday – Friday 8 : 00am – 5 : 00pm