Account Services Analyst

Account Service Analyst

UMR, UnitedHealthcare's third-party administrator (TPA) solution, is the nation's largest TPA. When you work with UMR, what you do matters. It's that simple . . . and it's that rewarding.

In providing consumer-oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth.

Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast-paced and highly diversified career.

The Account Service Analyst performs employer benefit plan design coding to assigned accounts, including, but not limited to structure building and revisions, and researching and resolving structure issues.

This position is full-time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7 : 00am - 3 : 30pm CST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 115 W Wausau Ave, Wausau, WI 54401.

Primary Responsibilities :

• Manage monthly releases, including testing and supporting requests, for EOB (Explanation of benefits) customization and making basic programming changes
• Reviews incoming mailing requests to determine timelines for front-end, print, quality and inserting
• Communicates and negotiates revised timelines with requester
• Determines appropriate template and completes print set-up
• Performs final review of front-end print set-up for accuracy and adherence to job specifications
• Make recommendations for workflow process improvements, reduction of rework and related expense
• Analyzes new on-going print requests for automation potential
• Supports creation and implementation of new or revised quality and workflow standards

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

Preferred Qualifications :

Soft Skills :

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $17.74 - $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.