Service Manager

Job Description

Job Description

Salary :

The Service Manager combines good administrative, customer, and internal coaching skills to keep things moving in this critical performance area of the operation. Constant interruptions call for tremendous flexibility, good decision-making and above all good judgment and common sense.

Daily Duties for Service Manager

• Manages monthly parts / shop supplies budget. Cost of maintenance not to exceed 10% of rental revenue.
• Equipment deadline not to exceed 1% of investment at any time. Preventative maintenance program on fleet followed per procedure (when and how to service) and reviewed with branch manager a minimum of once a month.
• Reviews maintenance records to schedule dates for recommended service intervals, (250 hour, 500 hour, etc. PM). Equipment listed for over 90 days since last P.M. is not to exceed 30% of inventory. Equipment listed for over 180 days since last P.M. is not to exceed 0% of inventory. Status is to be reviewed with the branch manager on a monthly basis.
• Establishes and maintains service records (either electronic or manual) for all equipment within the rental fleet. 100% of all assets with acquisition cost >

$5000.00 are to have documented maintenance history records.

Customer to be invoiced immediately uponapprovalof Rental Manager

Administrative :

Customer Relations :

Technical :

Position Profile :

Candidates must have great people skills, enthusiastic personality, a proven communicator,and ability to teach mechanical techniques. Secondly, sound organizational skills with the ability to coordinate programs and logistics associated with the programs. Mechanical aptitude is required in this position.