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Engineer

Engineer

Tata Consultancy ServicesHollywood, FL, US
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Overview

Join to apply for the Engineer role at Tata Consultancy Services

Location : Miami Beach, FL

Salary range : $64,000-$120,000 a year.

Responsibilities

  • Designing, Managing Cisco Unified Contact Center Enterprise technologies (UCCE), Cisco Customer Voice Portal (CVP), Cisco IP / IVR, Cisco CTIOS, Cisco Finesse, CUIC.
  • Good Understanding and work Experience in third party products like Appspace, eGain, Avaloque, Calabrio, Acqueon.
  • Hands-on experience in VXML gateways, VVBs, SIP proxy.
  • Hands-on experience with Cisco voice applications : Cisco Unified Communications Manager (CUCM), Cisco Unity Connection Voicemail, Cisco Presence, Expressway MRA solution, Redsky.
  • Experience with routine system administration tasks such as OS and application patches, upgrades and backups of the voice environment.
  • Information Technology Infrastructure Library (ITIL) framework, with focus on Availability management, Release management, and Change Management.
  • Process improvement identification / execution (e.g., optimization, proactive, automation, innovation).

Qualifications

  • CCIE Certification, Monitoring, event management and tuning, event correlation, automated and augmented incident recovery, user experience monitoring, etc. Call Manager experience.
  • Must have hands-on experience in the same technologies and processes listed above (verbiage reflecting responsibilities).

    • Job Details

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Engineering and Information Technology
  • Industries : IT Services and IT Consulting

    • Referrals increase your chances of interviewing at Tata Consultancy Services.

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    Engineer • Hollywood, FL, US

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