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Guest Room Attendant

Guest Room Attendant

Rivers CasinoPhiladelphia, PA, US
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Guest Room Attendant

Housekeeping Room Attendants maintain cleanliness and appearance of the hotel, all the while providing amazing service to our guests along the way.

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors :

  • Smile, display energy and open body language
  • Proactively greet team members and guests, initiating interaction to provide service
  • Always use a positive parting remark to end the conversation

Essential Job Functions :

  • Perform a variety of cleaning activities which include, but not limited to, sweeping, mopping, dusting, polishing, vacuuming, disposing trash and servicing guest rooms daily.
  • Replace linens on beds and replenish guest room supplies, empty wastebaskets. Rearrange furnishings, drapes and room accessories.
  • Provide necessary linen and amenities to guests in accordance with the guest room legend.
  • Assist in the movement of linen throughout the hotel.
  • Leave rooms in uniform arrangement as determined by the Housekeeping management team and make sure the room / door is securely closed and locked.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas
  • Respond to guest requests in a timely and professional manner
  • Maintain professional etiquette with all guests and team members
  • Report any damage, hazards, repairs, and strangers in assigned areas.
  • Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item.
  • Assist house attendant in cleaning and maintaining the public areas as needed.
  • Clean all corridors and service areas.
  • Must follow all disinfecting and sanitizing policies
  • Restock the cart at the end of your shift and organize the closet / workspace to prepare for the next day.
  • Report any exceptional and / or unusual circumstances, such as no luggage in a stay-over room, no service needed, sleep-outs, guests smoking in rooms, etc. to the on duty supervisor or manager.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
  • Informs management of all suspicious activity during the course of your shift.
  • Responsible for knowing hotel emergency procedures
  • Responsible for following standard operating procedures and safety regulations
  • Be knowledgeable of all hotel and casino services, features and amenities.
  • Consistently offers professional, engaging and friendly service
  • Comply with quality assurance expectations, standards and hotel rating guidelines.
  • Other duties as assigned

    • Qualifications :

  • High School diploma or equivalent and / or experience in a hotel or a related field preferred.
  • Previous cleaning experience preferred
  • Ability to work in a fast-paced environment
  • Ability to perform job functions with attention to detail speed and accuracy
  • Ability to follow instructions directions and meet deadlines including the thorough cleaning of the minimum number of rooms assigned
  • Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests
  • Ability to scrub and scour surfaces extending arms overhead to perform cleaning tasks and work in confined spaces.
  • Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
  • Must be able to traverse from area to area within the operating areas to respond to and assist Team Members.
  • Ability to communicate with Team members and guests
  • Ability to be a TEAM player
  • Must be able to work flexible shifts including nights, weekends, and holidays.

    • Physical and Mental Demands :

  • Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
  • Must occasionally move and lift up to 50 pounds.
  • Must be able to maneuver a fully loaded cart, weighing up to 50lbs., through hallways and into / out of closets during the entire work day.
  • Must be able to push, pull and move levers, equipment and furniture throughout a shift.
  • Able to work with others while maintaining a positive and courteous demeanor under occasional fast paced and noisy work conditions.
  • Ability to successfully fulfill the pre-employment process
  • Ability to obtain and maintain all necessary licensing

    • Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    Guest Room Attendant • Philadelphia, PA, US

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