Service Writer Job at Vermeer Midwest in Marne

Service Writer - Marne, MI

At Vermeer Midwest, we’re not your average equipment dealership. We’re a family-owned company built on strong values, hard work, and a team-first culture. Every day, our people roll up their sleeves and make a real impact—for each other, our customers, and our communities.

Schedule : Day Shift, Overtime, Monday to Friday, No Weekends

Job Description

We are seeking a highly organized and customer-focused Service Writer to join our team. This role is paid hourly and is not commission based. This role is essential in initiating service and repair processes, verifying warranty coverage, developing estimates, and maintaining strong customer relationships. The Service Writer also plays a key role in assigning jobs to technicians, managing workflow, and ensuring accurate invoicing.

• Assign service jobs to technicians based on skill, availability, and shop flow.
• Schedule road service calls efficiently and economically.
• Maintain proactive communication with customers regarding service status.
• Review and finalize repair orders for accuracy in parts, labor, and materials.
• Submit and reconcile warranty claims with vendors.
• Address and escalate customer complaints to the Service Manager.
• Stay current on technical and product knowledge for all equipment sold.
• Participate in company communication efforts including meetings and huddles.
• Maintain professional relationships with team members and customers.

Requirements

Benefits

Vermeer Midwest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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