Talent.com
serp_jobs.error_messages.no_longer_accepting
Ground Service Agent Team Captain

Ground Service Agent Team Captain

Alaska AirlinesPortland, OR, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule.

As a working leader of the Ground Service group, the Team Captain will assume the responsibility and accountability of the team while leading, directing, motivating, evaluating and approving the work of the Ground Service Agents.

Key Duties

  • Leads the Ground Service Agents on shift and is responsible for the success of a team's ability to achieve the mutually established goals of Horizon Air and Alaska Airlines.
  • Ensures that the Ground Service Agents follow proper procedures.
  • Performs leadership duties such as assigning flights for the day, scheduling and managing agents on a week to week basis.
  • Other duties may include clerical functions, reports and assisting with unexpected passenger needs or complaints.
  • The Team Captain will also perform Ground Service Agent duties.

Job-Specific Experience, Education & Skills

Required

  • A minimum of 6 months of customer service or airline operations experience.
  • Ability to lead, direct and motivate teams for optimum performance.
  • Strong active listening and verbal communication skills.
  • Ability to juggle multiple tasks in a fast-paced environment.
  • Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia.
  • Ability to obtain USPS Mail Handling Certification.
  • Ability to consistently lift 50 pounds.
  • Must be able to stand for long periods of time.
  • Must be able to bend, stoop, squat, reach and grasp.
  • Ability to perform basic mathematics.
  • Ability to work a variety of schedules to include nights, weekends and holidays.
  • Ability to communicate in English.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Must be authorized to work in the U.S.

    • Preferred

  • A minimum of 1 year of customer service or community service experience.
  • Previous leadership experience.

    • Job-Specific Leadership Expectations

    Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

    Starting Rate and Benefits

    USD $21.54 / Hr. Bonus Total Rewards

  • Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
  • Comprehensive well-being programs including medical, dental and vision benefits
  • Generous 401k match program
  • Quarterly and annual bonus plans
  • Generous holiday and paid time off

    • Equal Employment Opportunity Policy Statement

    It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

    We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

    We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA"). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Captain • Portland, OR, US