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Customer Service Representative (US)

Customer Service Representative (US)

Wing AssistantColumbus, OH, US
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Customer Service Representative (US)

Columbus, Ohio, US US / Remote

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we're looking for a Customer Service Representative to start immediately!

Duties and Responsibilities include but are not limited to :

  • Manage inbound and outbound calls
  • Resolve customer concerns effectively and efficiently
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Ensure customer satisfaction in every interaction
  • Keep records of customer interactions, process and update customer accounts and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Ad hoc tasks

Qualifications :

  • At least 1 year proven experience as a Customer Service Representative in a B2C or B2B capacity
  • Excellent English communication skills, both written and verbal (at least B2 level)
  • Excellent phone, email, and instant messaging communication skills
  • Solid organizational and time management skills
  • Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
  • Experience with word-processing software and spreadsheets (e.g., MS Office)
  • Knowledge of online calendars and scheduling (e.g., Google Calendar)
  • Proactive & confident with keen attention to details

    • Technical Requirements :

  • USB Headset with Noise Cancellation feature
  • Working Webcam
  • Computer with at least 1.8 GHz processor and at least 4GB RAM
  • Main Internet Service Speed : at least 25 Mbps cable connection
  • Backup Internet Service Speed : at least 10 Mbps

    • Benefits :

  • Performance Incentives
  • Job Security and Stability
  • Paid Training
  • Inclusive Culture
  • Upskilling Opportunities
  • 100% Work-From-Home
  • Exceptionally Supportive Team
  • Opportunities for Career Growth
  • Fun Work Environment
  • Holiday & Overtime Pay

    • Schedule : US work hours (20-40 hours per week)

    Location : This is a remote job

    Salary :

  • Entry Level (1-3 years of experience) : Up to $3,200
  • Intermediate Level (3-5 years of experience) : Up to $4,000
  • Expert Level (5+ years of experience) : Up to $5,000

    • Please note :

  • Only qualified candidates will be invited to take the assessment & scheduled for an interview.
  • We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.
  • You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.
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    Customer Service Representative • Columbus, OH, US