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Customer Success Associate

Customer Success Associate

Vega InnovationsSan Bernardino, CA, US
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As a Customer Success Associate, you will be the key point of contact for Frontier customers—handling inquiries, resolving service issues, and providing guidance on products and account management. This Customer Success Associate role blends customer support with problem-solving, giving you the chance to build strong client relationships while growing your career in a structured, professional environment.

Role Requirements for a Customer Success Associate

  • Jump in and assist Frontier customers directly with service questions, account updates, and troubleshooting—always with clarity, care, and a can-do attitude.
  • Share helpful, easy-to-follow info about Frontier’s internet, TV, and phone services—so customers feel confident and supported.
  • Keep things organized by logging customer interactions and service updates using our internal systems—accuracy keeps the campaign running smoothly.
  • Team up with your crew to deliver consistent, high-quality support across Frontier’s customer journey—because great service is a group effort.
  • Speak up and share ideas! Your feedback helps us improve Frontier’s service experience and make every customer interaction even better.

What’s in it for you as a Customer Success Associate?

  • Clear paths to grow your career in sales, leadership, and campaign strategy—your journey with Frontier starts here.
  • Performance-based rewards that recognize your effort and celebrate your wins.
  • A collaborative team that shares ideas, supports each other, and celebrates success.
  • The chance to represent Frontier, a trusted telecom brand, and make a real impact in your community.
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    Customer Associate • San Bernardino, CA, US

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