Server

Job Description

Job Description

Benefits :

• Fun and Exciting Work Environment
• Culture & Community - engaging team events, monthly team recognition
• 401k, Roth IRA
• Financial Security - competitive salary, incentive bonus structure
• Generous Paid Time Off Policies
• Work-Life Balance - Flexible working schedule
• Health & Wellbeing - company sponsored health and vision insurance
• Professional Development

Role Purpose :

The purpose of a server at Uptown Alley is to provide excellent customer service and ensure that guests have an enjoyable dining experience.

Key Responsibilities :

Strategic and Financial Responsibilities

Upselling and Revenue Generation

Payment Processing

Table Turnover and Seating Optimization

Operational Responsibilities

Compliance and Safety

Problem Resolution

Menu Knowledge

Customer Service Responsibilities

Customer Satisfaction

Education & Qualifications :

Certifications in food safety and sanitation, such as ServSafe or Safe Food Handling

High School Diploma or Equivalent

Physical Stamina and Endurance-ability to stand for long periods, lift heavy objects, and perform repetitive tasks in a hot and demanding kitchen environment

Experience :

Servers should have prior experience working as servers in a restaurant or hospitality setting

Strong understanding of front-of-house operations, including customer service techniques, order taking, and table service

Desirable - Previous experience in a high volume restaurant

Skills & Competencies :

Customer Service Orientation

Communication Skills

Attention to Detail

Technological Proficiency

POS Systems

Reservation Systems

Personal Qualities :

Self starter- driven and motivated work ethic, the ability to be resilient, the ability to be adaptable, empathy, ability the strategic thinker, collaborative, customer focused, results-driven.

Languages :

English

Desirable - Spanish

Department : Operations / Culinary

Location : On-Site

Travel Required : No

Working Pattern : Monday-Friday, Weekends, Nights, Holidays

Reports To : General Manager / AGM

Collaborates With : Management team, Administrative support

Supports & Engages With : FOH, BOH