Easiercommunications is hiring : Advanced Communication for a Podiatry Clinic in

Job completed for Advanced Communication for a Podiatry Clinic in Calabasas, CA

Location : Calabasas, CA

Why did the customer contact us?

A bustling podiatry clinic in Calabasas, CA with 10 employees, including podiatrists, medical assistants, and administrative staff. The clinic had an outdated phone system that struggled to handle a high volume of patient calls, resulting in long wait times and missed appointments. They needed a reliable, integrated communication system that could streamline patient scheduling, manage call volume, and improve staff communication across the facility.

Solutions provided :

Easier Communications - Canoga Park, implemented a unified communications solution with a hosted VoIP system, featuring :

• Call queuing and routing : Calls were intelligently routed to available staff, and a queuing system with a professional message managed high-volume periods.
• Internal messaging : An integrated messaging feature allowed staff to communicate quickly and discreetly, improving coordination during appointments.
• Voicemail-to-email : Voicemail messages were automatically transcribed and sent to email, enabling staff to respond to patient inquiries more efficiently.
• EHR integration : The system was integrated with the clinic’s electronic health record (EHR), allowing patient information to be displayed on incoming calls.
• Dedicated support : The clinic received dedicated support to address any questions and ensure a smooth transition.

The podiatry clinic in Calabasas, through work done by Easier Communications - Canoga Park, experienced a significant improvement in call management and patient satisfaction. Staff productivity increased due to streamlined communication, and the enhanced features allowed for a more professional and efficient patient experience.

Team members on this project :

Omar Abdelfattah, Maria Izanhour

The Commons In Calabasas, California

#J-18808-Ljbffr