Associate Operations Manager - B2B

About the Role

This B2B Associate Operations Manager role is responsible for providing hands-on operational project management while working closely with cross-functional teams including Sourcing, Inventory / Planning, Logistics, and Care Center Support Teams throughout a project lifecycle.

• This is a remote position, can be based anywhere! This position must work central standard time

Responsibilities

Partner with regional account executives as operational support in their territory-specific pipeline of strategic account business.

Assist Operations in managing current projects : updating inventory playbooks, auditing B2B quotes prior to order placement, quote revisions, checking inventory status.

Utilize Excel and our WSI systems to update project statuses at the item level, ensuring our timelines will meet clients' delivery needs.

Support Ops managers and cross-functional teams to provide updated project details and updates (Planning, Call Center, & Logistics).

Manage project status in partnership with call center support team and logistics team -

quoting, quote revisions, payments, keying orders and managing playbook.

Partner with cross functional teams to provide key operations project details and

updates (Planning, Sourcing, & Logistics).

Support Business call center support teams with "triage" plans for customer escalations.

Participate in account executive pipeline sales reviews.

Execute stock checks and alternate product suggestions in partnership with the

Inventory / Planning team.

Criteria

Proficient in Microsoft Office (Excel, Word, PowerPoint).

Experience in project management with a focus on organization of large projects.

Strong organizational skills and expertise in working with cross-functional teams.

Ability to effectively communicate to internal and external partners.

Experienced in effective time management, problem-solving, and organization skills.

#LI-LG1

Our Culture & Values

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.

People First

Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available :

Benefits

A generous discount on all WSI brands

A 401(k) plan and other investment opportunities

Paid vacations, holidays, and time off to volunteer

Health benefits, dental and vision insurance, including same-sex domestic partner benefits

Tax-free commuter benefits

A wellness program that supports your physical, financial and emotional health

Continued Learning

In-person and online learning opportunities through WSI University

Cross-brand and cross-function career opportunities

Resources for self-development

Advisor (Mentor) program

Career development workshops, learning programs, and speaker series

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.