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SAP ISU Customer Service Consultant

SAP ISU Customer Service Consultant

Swift Pace SolutionsTexas, USA
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Job Title :   SAP ISU Customer Service Consultant

Location : Remote (EST)

Duration : 6-12 Months

Job Description : Responsibilities :

  • Lead or support the implementation, enhancement, and maintenance of SAP ISU Customer Service (CS) module.
  • Work with business stakeholders to gather and analyze requirements and translate them into technical specifications.
  • Configure SAP ISU-CS for business processes including :
  • Move-in / Move-out
  • Contract Management
  • Business Master Data (BP, Contract Account, Contract)
  • Interaction Records
  • Notifications and Case Management
  • Integrate with related modules like Device Management, Billing & Invoicing, FICA, CRM, and AMI systems.
  • Support end-user testing, training, and documentation.
  • Participate in troubleshooting and resolving production issues in the CS module.

Required Skills :

  • 5+ years of experience with SAP ISU, specifically in the Customer Service (CS) module.
  • Strong understanding of SAP Utilities business processes.
  • Hands-on configuration experience in areas like Move-In / Out, Premise, Connection Object, Contracts, Notifications.
  • Experience with master data management in ISU (BP, CA, etc.).
  • Knowledge of integration with other ISU modules : Device Management, Billing, FICA.
  • Experience in working with SAP CRM or SAP S / 4HANA is a plus.
  • Familiarity with SAP Interaction Center or Contact Center is desirable.
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