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Security Guard

Security Guard

Hy-VeeSaint Joseph, MO, US
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Security Guard

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

General Function :

Provides prompt, efficient and friendly customer service. Provides surveillance services to apprehend shoplifters and prevent shoplifting and vandalism.

Core Competencies :

  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations :

Accountable and Reports to : District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce

Positions that Report to you : None

Primary Duties and Responsibilities :

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Responds to requests for assistance from employees or customers in the instances of fights or other disturbances.
  • Apprehends and subdues shoplifters.
  • Contacts police regarding known offenders or suspicious persons observed during duties, parking lot accidents, and notifies fire department or ambulance services in case of emergency.
  • Interviews victims and witnesses and writes incident reports.
  • Reports unsafe conditions inside and outside the store to management.
  • Patrols buildings and grounds to prevent and detect fire, vandalism, shoplifting, and mechanical malfunctions : Checks doors and windows to secure when needed.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.
  • Secondary Duties and Responsibilities :

  • May make bank deposits.
  • Performs other job related duties and special projects as required.
  • Knowledge, Skills, Abilities and Worker Characteristics :

  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
  • Must be able to perform arithmetic calculations involving fractions, decimals, and percentages.
  • Must be able to report, write, or edit original correspondence; write identifying information; guide people and provide basic direction; interview and interrogate to obtain information; and have increased contact with people.
  • Education and Experience :

  • High school or equivalent experience.
  • Security training and six months or less of similar or related work experience.
  • Physical Requirements :

  • Must be able to physically perform very heavy work : exerting up to 100 pounds of force occasionally to move objects.
  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
  • Must be able to perform the following physical activities : Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
  • Working Conditions :

    The duties for this position are conducted in a store environment.

    Equipment Used to Perform Job :

    Standard tools and equipment used to perform loss prevention / security duties.

    Financial Responsibility :

    May be responsible for making bank deposits.

    Contacts :

    Has daily contact with employees, customers, and suppliers / vendors.

    Confidentiality :

    Has access to confidential information including knowledge of employee confessions and investigation proceedings on company personnel.

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    Security Guard • Saint Joseph, MO, US

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