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Call Center Representative
Call Center RepresentativeCPa Medical Billing • East Haven, CT, US
Call Center Representative

Call Center Representative

CPa Medical Billing • East Haven, CT, US
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Job Description

Job Description

Description :

Customer Service Representative – Medical Call Center (onsite)

Join CPa Medical Billing, a leading provider of medical billing services, as a Customer Service Representative in our dynamic call center team. We are committed to delivering exceptional support to healthcare providers and patients alike. If you have a passion for healthcare, excellent communication skills, and experience in medical call centers, we invite you to become a vital part of our growing organization.

Key Responsibilities :

  • Handle inbound and outbound calls related to medical billing inquiries, patient account questions, and provider support
  • Assist healthcare providers and patients with billing issues, insurance claims, and payment processing
  • Document all interactions accurately in the electronic health record (EHR) systems
  • Collaborate with team members to resolve complex billing and account issues efficiently
  • Maintain up-to-date knowledge of medical billing procedures, insurance policies, and compliance standards
  • Ensure high levels of customer satisfaction through professional and empathetic communication

Skills and Qualifications :

  • Minimum of 1 year of experience in a medical call center environment
  • Proficiency with electronic health record systems such as eCW (eClinicalWorks) or Epic
  • Strong communication and interpersonal skills
  • Ability to multitask and manage time effectively in a fast-paced environment
  • Knowledge of medical billing, coding, and insurance processes
  • Excellent problem-solving skills and attention to detail
  • Ability to work independently and as part of a team

    • At CPa Medical Billing, we foster a collaborative and supportive work environment that encourages professional growth. We offer competitive benefits and opportunities for advancement, making it an excellent place to develop your career in healthcare support.

    Requirements :

    Skills and Qualifications :

  • Minimum of 1 year of experience in a medical call center environment
  • Proficiency with electronic health record systems such as eCW (eClinicalWorks) or Epic
  • Strong communication and interpersonal skills
  • Ability to multitask and manage time effectively in a fast-paced environment
  • Knowledge of medical billing, coding, and insurance processes
  • Excellent problem-solving skills and attention to detail
  • Ability to work independently and as part of a team
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    Call Center Representative • East Haven, CT, US