Regional Patient Navigator

Description

The Regional Patient Navigator is a highly organized and passionate team member who will float across a designated region, supporting patients throughout their wound care journey from initial treatment through discharge and transition to home care. This non-clinical role is instrumental in ensuring continuity of care, patient satisfaction, and coordination among care teams and facilities.

This position will not provide direct patient care but will work closely with patients, family members, and facility resources to facilitate best-practice care, resolve barriers, and maintain clear communication across the continuum of services. The ideal candidate for this role should have a strong understanding of medical terminology and familiarity with wound treatment processes, exceptional interpersonal skills, and a commitment to patient care.

Key Responsibilities

Essential functions :

• Assisting patients in understanding their post-discharge advanced wound care options
• Coordinating appointments with administrative and clinical team members
• Ensuring patients have access to wound treatments / services needed
• Build relationships and rapport with facility personnel to best support patient continuity of care process
• Facilitating resources for patients to prepare for discharge to advanced care team
• Gather the most current patient information to best support their journey
• Educating patients about the resources and support services available to them
• Acting as a liaison between patients, their families, and healthcare professionals
• Following up with patients to monitor their condition and adherence to the treatment plan provided
• Collaborating with a multi-disciplinary team to streamline comprehensive care
• Ensuring appropriate handoff to the advanced home care team
• Performs other job duties, responsibilities, and tasks at managers discretion

Skills, Knowledge and Expertise

Education :

Benefits

United Woundcare Institute is a pioneering provider of wound care services that has redefined the standard of care in this vital medical area. With a patient-centered approach, we have successfully healed some of the largest and most complex wounds, treating almost 10,000 wounds each month. We are dedicated to propelling wound care to a whole new level, going wherever our patients are, whether in hospitals, nursing facilities, or homes. What sets us apart is our multi-specialty physicians, multi-modality treatments, and a multi-setting approach, ensuring continuity and consistency in care. Our results speak for themselves - our healing outcomes are unparalleled, reducing hospital readmissions and boosting star ratings. Our current partners include skilled nursing facilities, home health agencies, assisted living facilities, physician group practices, and hospital systems, all of whom have experienced the impact of our dedicated and relentless approach. With a focus on care coordination and evidence-based protocols, United Woundcare Institute is your trusted partner in healing. Join us and experience the difference.